Customer Service Mental Health

ML

MELANIE LUNA

********@*****.*** C: 214-***-**** San Angelo, TX 76905

Hard-working professional with 20+ years of experience and a proven knowledge of assisted living, customer service, and patient safety. Aiming to leverage my skills to successfully fill the CNA role at your company. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting a positive environment in the workplace. Blood pressure

Catheterizations

Interpersonal skills

Counseling

Direction

Forms

Mental health

Mentally ill

Bathing

Rehabilitation

Spanish

Teaching

Therapeutic procedures

Therapy

High-energy aĴitude

Problem-solving abilities

Clerical support

Call center experience

Inbound and outbound calling

Health Care Service Corporation San

Angelo, TX

Customer Service Advocate

05/2019 - Current

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Upheld privacy and security requirements established by HCSC regulatory agencies.

Translated services to serve SPANISH-speaking customer needs. Completed continuing education and training programs for professional development.

Evaluated benefits for each caller to determine service needs and address concerns.

Documented conversations with customers to track requests, problems and solutions.

BAPTIST MEMORIALS HOSPITAL San

Angelo, TX

Certified Nurses Aide

07/2018 - 10/2018

Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

SAN ANGELO STATE SUPPORTED

LIVING CENTER Carlsbad, TX

Direct Support Professional

Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.

Summary

Skills

Experience

02/2017 - 04/2018 Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them. Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community.

SAN ANGELO STATE SUPPORTED

LIVING CENTER San Angelo, TX

Direct Support Professional 2

11/2013 - 07/2016

Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.

Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.

Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.

GREEN OAKS PSYCHIATRIC HOSPITAL

San Angelo, TX

Mental Health Tech 2

05/2008 - 05/2013

Interview new patients to complete admission forms, to assess their mental health status, or to obtain their mental health and treatment history.

Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.

Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.

HOWARD JR. COLLEGE San Angelo, TX

Completed coursework towards Intergenerational Studies Healthcare 1998

Spanish

CREDENTIALS AND LICENSES, Certified Nurses Aide NA0060033005 Education and Training

Languages

Additional Information

Contact this candidate