Administrative Assistant Care Representative

Nikenya Nicole Griswold

**** **** **** **, **,

Atlanta, GA 30331

Cellphone 404-***-****

************@*****.***

Objective:

Seeking a position that will utilize my skills as a MEMBER CARE REPRESENTATIVE, to challenge my computer abilities, and offer opportunity for growth.

Education

Georgia Medical Institute, Jonesboro, GA 2007 – 2007

Diploma, Medical Administrative Assistant

Highlights

Medical Law & Ethics Transcription and Dictation

Use of PDR Treatment authorization referrals

Medical Terminology Patient billing (electronic, manual) CMS-1500

Filing Patients Record Posting of Payments from EOB

CPT, ICD-9, HCPCS Coding MediSoft

Knowledge of Insurance Programs Typing or Keying (50 wpm)

Appointment scheduling 10 key Skills by Touch

Bookkeeping & collection procedures Bank balance/reconciling

CPR Certified

Employment History

Delta Global Services/Spirit Airlines, Inc. Atlanta Georgia 2012-2013

Ramp Agent

•Responsible for maintaining safety and security of the ramp at all times

•Transfer baggage to the connecting flights

•Observe safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks

•Comply with all safety procedures and Station Policies

•Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and COMAT (continuous lifting, loading/unloading, sorting & transfer of baggage, freight, COMAT)

•Service aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary items

•Assist in ramp set-up and storage of equipment and baggage

•Miscellaneous duties as assigned by Supervisor and Manager

Delta Air Lines, IncˑAtlantaˑGeorgiaˑ2007-2011

Global Sales and Service Agent

•Handled all facets of work associated with handling incoming passengers calls. With the purpose of booking reservationists.

•Answered questions regarding schedules, fares or reissues, sells air space, and records transactions by reserving the desired space, on the computer agent set.

•Accurately answered informational questions to insure a smooth travel experience.

•Responsible for serving the customer in an efficient, courteous and accurate manner.

•While meeting DOT Compliance requirements.

ATT/NCO Financial Group Norcorss Georgia 2003-2007

Account Receivables Clerk/Account Manager

•Managed the residence transactions in connection with the customer’s accounts

•Including telephone and correspondence contacts, collections, and order work etc...

•Additionally, handled customer complaints, criticisms, discrepancies, and responsible for computing and quoting adjustments, account balances and rates to customers while investigating and resolving incorrect billing.

Nova Information Systems Atlanta Georgia 2002-2003

Terminal Support/Customer Care Specialist

•Troubleshoot technical problems with processing terminals and printers.

•Answered calls promptly upon connection using appropriate telephone techniques departments requirements, and insuring that procedures ate followed to ensure resolution is complete.

•Communicating findings and problems to management.

•Resolve product and service problems using excellent customer service techniques that demonstrate a sound making decision.

Sprint PCS Atlanta Georgia 2001-2002

Customer Care Specialist

•Effectively interacted with customers and resolved their issues in a timely manner

•Provided technical and logistical supports to Sprint PCS customers.

•Exceeded quality, efficiency, and customer service standards within a call center environment.

•Routinely interacted with team members to enhance call care quality and reduce handled times.

Bank of America College Park Georgia 1999-2001

Operations Specialist/Lockbox Data Entry Clerk

•Followed client instructions and department guidelines

•Alpha/Numeric Data Entry

•Balancing skills and operating an NCR 7780

Reference: Upon Request

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