Call Center Insurance Agent
Resume:
Olivia Dawson
Auburn, AL *****
**************@*****.***
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Authorized to work in the US for any employer
Work Experience
Eligibility Specialist
Family Guidance Center - Opelika, AL
August 2022 to Present
• Process applications
• Review applications for eligibility to ensure they meet program requirements
• Respond to applicants’ inquiries and concerns
• Determine initial and continued eligibility for program CSR/Insurance Agent
Afni - Opelika, AL
October 2018 to August 2022
• Worked in a call center and from home.
• Assisted customers of Farmers with home owner and auto insurance policies also helped with quotes
• Used access and excel database to help with incoming calls Manufacturing Associate
GE Aviation - Auburn, AL
October 2018 to April 2020
• Inspected airplane blades for any type of debris, short shots, or any irregularity that could cause any adverse reaction to the airplane flying properly.
• Completed paperwork on how many parts were inspected, what was wrong with any parts found to be bad, and sent good product off for shipping.
• Entered parts routers by scanning each individually, stamping and dating the paperwork to put into computer database to show each piece had been checked. Security Officer (Full-time)
Weiser Security Services - Opelika, AL
May 2017 to May 2018
• Greeted guests who entered property of Golden State Foods
• Answered telephone and responded to emails daily. Routes phone calls to different extensions and reported employee call ins to supervisors throughout shift
• Signed in and out truck drivers and weighed the trucks in and out on the scales before and after leaving docks
Domestic Violence Advocate
Domestic Violence Intervention Services - Opelika, AL July 2016 to November 2017
• Answered phone lines and took notes as to see where to properly route the calls
• Completed assessment forms to determine if person needed to be placed in shelter or referred somewhere else
• Drove to different counties to talk to people who may have only been able to meet with me for help in their area due to transportation issues
• Helped create safety plans with them and get them back on their feet to begin self help Quality Inspector
SCA - Opelika, AL
February 2011 to November 2014
Started out as assembly line operator through temp service, then Team Lead, then Quality inspector for Kia and Hyundai parts. Ensured that only quality parts were sent out. Completed paperwork and initiated the “first piece” so that every new operator would know what the completed parts should look like. Education
GED
Tuskegee University - Tuskegee, AL
October 1998 to October 1998
Skills
• Customer Service (5 years)
• Manufacturing
• Security
• Quality Inspection
Certifications and Licenses
Alabama Work Keys Certification (Silver)
Present
First Aid Certification
Contact this candidate