Case Manager Sales

**** ******** **, ***, ******, UNITED STATES, ****3 •

*************@*****.*** • 347-***-**** • DRIVER'S LICENSE ITHIOPIA LAROSE

Medical Advisor/ Medical case manager

PROFESSIONAL SUMMARY

Medical Advisor with over two decades of experience in case management and patient support, adept at coordinating medication programs and enhancing patient care. Proficient in medical terminology and Medicare processes, ensuring seamless collaboration with healthcare providers to optimize treatment plans. Committed to innovative solutions that improve medication access and affordability.

EMPLOYMENT HISTORY

CASE MANAGER Jun 2021 - Present

Mercalis North Carolina

SALES MANAGER Jan 2018 - Jun 2021

Infinity Marketing Raleigh, NC

Verizon sales manager. Also take inbound outbound call and sales. CASHIER/MANAGER Jun 2019 - May 2021

Dulce Cafe & Gelato Durham, NC

I was a manager also a cashier working with different customers also preparing cakes, taking orders also a managing staff, opening and closing store.

CUSTOMER SERVICE REPRESENTATIVE May 2016 - Oct 2018 TMobile New York, NY

Helping customers with problems. Finding a solution to problems. TELEMARKETER Apr 2015 - Jan 2016

Comp-Teks LLC Fayetteville, NC

Making out bound calls setting appointments. Accomplishments: All my goals was accomplished and I became supervisor with in 4 months.

SAFETY INSPECTOR Feb 2012 - Mar 2014

Pilgrim's Pride Sanford, NC

Working as a health and safety inspector involves protecting people by making sure that risks in the workplace are properly controlled. Ensure employers comply with all aspects of health and safety laws and that workplaces are not the cause of ill health, injury or death.

EVISCERATION SUPERVISOR 2010 - 2013

House of Raeford Raeford, NC

Supervise 126 people to include 6 lead people in Evisceration department

• Increased line speed from 40 Bpm to 46 Bpm with 95% line efficiency

• Enforced safety, GMP and SSOP regulations

• Responded to HACCP deviations and USDA NRs as needed

• Directed and coordinated the activities of employees in the production or processing of product

• Held weekly meetings with line leads to resolve worker problems, complaints and production issues SHIPPING/STACK-OFF MANAGER, LEG DEBONE SUPERVISOR 2008 - 2009 Case Farms Morganton, NC

Manage shift scheduling, inventory control, product rotation and personnel training. Coordinate patient triage and enrollment in medication programs, ensuring timely support. Maintain accurate patient data and communication with healthcare providers, improving medication access. Assist patients with medication costs, enhancing affordability and adherence. Utilize medical terminology and Medicare knowledge to address patient inquiries effectively. Collaborate with doctors, agents, and pharmacies to streamline patient medication management. Manage patient cases, coordinating medication assistance programs and liaising with healthcare providers to optimize treatment plans and reduce costs.

• Supervise 42 people in Leg Debone to ensure correct cuts with 68% daily yield and 100% line efficiency.

• Supervise 32 people in Shipping and Stack-off while working with sales coordinator to schedule load pickup and deliveries.

• Initiate and coordinate inventory and cost control programs.

• Resolve worker problems, complaints, or grievances by working with management or subordinates. PRODUCTION SUPERVISOR 2007 - 2008

Prestage Foods Saint Paul, MN

Increased daily yield by 17% in MST Department reduced NR's from previous year and was number two in Agri-Stats.

• Planned and established work schedules, assignments, and production sequences to meet production goals.

• Collaborated with other supervisors to coordinate operations and activities within or between departments.

• Set and monitored product standards, examining samples of raw products or directing testing during processing to ensure finished products are of prescribed quality.

• Prepared and maintained production reports and personnel records

• Supervised 24 production workers.

PRODUCTION SUPERVISOR 2006 - 2007

Mountaire Farms Lumber Bridge, NC

Increased performance to 100% daily kill rate and increased liver and gizzard harvest from 65% to 75%.

• Inspected materials, products, or equipment to detect defects or malfunctions.

• Enforced safety and sanitation regulations.

• Directed and coordinated the activities of employees engaged in the production or processing of product.

• Worked with USDA to ensure product was in specification.

• Supervised 32 production workers.

ADMINISTRATIVE SUPPORT SPECIALIST 2003 - 2006

U.S. Army Fort Knox, KY

Received a Letter of Commendation for excellent administrative support provided to a Personnel Administration Center supporting the human resources needs of 800 individuals.

• Composed letters for the signature of executives. Proofread written material for spelling, punctuation, and grammatical errors.

• Ordered office supplies, and provided outstanding customer service. EDUCATION

SECURITY AND CRIMINAL JUSTICE 2004

Fayetteville Technical Community College

1998

Westover Senior High School Fayetteville, NC

SKILLS

Customer service (Expert), Leadership, Telemarketing, Dental assisting, Documentation review, Case Management, Human resources, Triage, Supervising experience, Quality assurance, Nannying, Organizational skills, Social media management, English, Communication skills, Litigation, Quality control, Calipers, Micrometer, Typing, 10 key typing.

HOBBIES

I love working with different people learning new skills and techniques. I’m also in to writing

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