Information Technology Applied Science

Aida Diaw

**** ******** **. ***. **

Brooklyn, NY 11210

***********@***.***

917. 803.4115

Objective: Seeking a position in technology that will enable me to fully utilize my technical skills.

Education:

New York City College of Technology

01/05 – 10/09, Bachelor of Technology Degree

Bachelor of Technology Degree, Computer Systems

Borough of Manhattan Community College

01/02 -12/04, Associates Degree in Applied Science

Associates in Applied Science, Computer Programming

Areas of concentration

Object Oriented Systems Analysis and Design

Object-Oriented System Analysis

Object-Oriented Design

Design of Object-Oriented Distribution Systems

Database System Design

Design of Microcomputers Databases

Design of Distributed Databases

Data Warehousing

Web Design

Web Page Design and Implementation

Java Programming & JavaScript for Web pages

Installing and maintain the internet info server

Work Experience:

03/23-08/24: IT-Remote Assist, LLC.

Title: Information Technology Manager

Oversee vendors/partners/contractors/Budgeting and Cost Management

Project Management

Manages all IT functions and support

Identify areas of process improvement, build in efficiencies, execute change

Communicate to internal IT teams & End users

Service Desk Oversight

Consultation Services / Site Surveys

Cybersecurity Compliance ( Pen Testing, Attack Simulations, Patch management, Security Awareness Training Onboarding)

Monitor system performance, identify issues, and perform regular maintenance tasks to ensure optimal system operation. Troubleshoot and resolve technical problems promptly, either independently or in collaboration with other IT teams.

10/19-01/23: Alexander Wang, Inc.

Title: Information Technology Manager + Cyber Security Specialist

•oversee technology infrastructure and systems within the organization. Lead a team of IT professionals, and ensuring that technology aligns with the organization's goals and objectives.

•Collaborate with stakeholders to align IT initiatives with business objectives.

Develop support management processes to ensure timely issue resolution and high-quality support service. Determine root cause of recurring issues and communicate impacts appropriately to employees.

•Oversee the organization's technology infrastructure, including networks, servers, databases, and telecommunications systems. Ensure the availability, security, and reliability of IT systems, and implement disaster recovery plans.

•Supervise day-to-day IT operations, including system administration, user support, network maintenance, and troubleshooting. Establish and enforce IT policies, procedures, and standards to maintain efficiency and security.

•Evaluate and select third-party vendors, negotiate contracts, and manage relationships with technology suppliers and service providers. Ensure that vendors deliver quality products and services within agreed-upon timelines and budgets.

•Implement robust security measures to protect the organization's IT infrastructure, data, and systems from cyber threats. Stay updated on industry regulations and compliance requirements, and ensure the organization's adherence to relevant standards. Including Retail networks, securing and enforcing PCI DSS,GDPR and PII data.

• Collaborate with other departments, executives, and key stakeholders to understand their technology needs, address challenges, and provide technology solutions that support their objectives.

•Analytical and problem-solving skills, with the ability to investigate and analyze security incidents

•Develop and deliver security awareness programs and training sessions to educate employees on security best practices, policies, and procedures. Promote a security-conscious culture within the organization.

•Managed Azure Sentinel

•Analyze security threats

10/15-03/19: Syzygy3, Inc.

Title: Systems Engineer

•Design, develop, and implement system architectures and solutions based on the organization's requirements. Integrate hardware, software, networks, and other components to create cohesive and functional systems.

•Install and configure hardware, software, operating systems, and applications to ensure proper functionality and compatibility. Perform system upgrades and patch management as required.

•Monitor system performance, identify issues, and perform regular maintenance tasks to ensure optimal system operation. Troubleshoot and resolve technical problems promptly, either independently or in collaboration with other IT teams.

• Implement and maintain appropriate security measures to protect systems from unauthorized access, viruses, and other threats. Conduct regular security audits and assessments, and recommend and implement security enhancements as necessary.

•Create and maintain accurate documentation of system configurations, procedures, and troubleshooting guides. Ensure that documentation is up-to-date and accessible to relevant stakeholders.

•Plan and execute system upgrades, migrations, and integrations. Coordinate with stakeholders to minimize disruption and ensure a smooth transition to new systems or versions.

•Stay updated on emerging technologies, industry trends, and best practices in system engineering. Evaluate new tools, technologies, and methodologies and make recommendations for their adoption to enhance system capabilities and efficiency

•Managed Azure Sentinel.

•Analyze security threats..

02/12-10-/15: Alexander Wang, Inc.

Title: Network Administrator / IT Coordinator

• Design, implement, and maintain local area networks (LANs), wide area networks (WANs), and other network infrastructure components. This includes routers, switches, firewalls, wireless access points, and network cabling.

•Identify, diagnose, and resolve network issues, such as connectivity problems, performance degradation, and network outages. Collaborate with end-users and other IT teams to troubleshoot network-related problems and provide timely resolutions.

•Support users with Enterprise Resource Planning System (Create, delete, maintain application security permissions)

•Maintain PBX phone system, re-programming feeds

•Maintain and support SharePoint end users (create users, modify permissions, etc)

•Maintain Active Directory users, group policies and security (on our Distributed File System)

02/10-02/12: GDB Inc.

Title: IT Manager

•Setup workstations and Servers

•Repair Pc’s / Laptops / hardware replacement

•Troubleshoot and support end users with software issues

•Maintain Filemaker Pro Database

•Troubleshoot POS system related issues

•Configure Quickbooks Enterprise multi user mode

02/10 – 06/10: New York City College of Technology

Title: Database Programming Intern

•Create UML diagrams of database processing system

•Analyze Microsoft access database

•Create, edit, delete tables in database tables in database

•Maintain Microsoft Access equipment tracking database

08/05 – 03/09: Chocolat Blu, Inc.

Title: Information Clerk

•Maintain Enterprise Resource Planning System

•Create, delete and update products in database

•Manage and update Yahoo Ecommerce site

•Report errors and bugs in system

•Consolidate database products using a Graphical User Interface

Skills:

Applications:

Microsoft office suite, Office365, DHCP, DNS,VMware, Access, Viso, Visual Studio, Citrix, Quicbooks, Filemaker pro, IIS, Apache, Exchange Servers, FileZilla server, Spiceworks, VNC Viewer, Acronis True Image, AVG Enterprise Server/CAL, Active Directory, PBX, MYSql,account management, Azure AD Sync, Infrascale clould backup, Meraki MX firewall, Meraki WAPS, Meraki Switches, Cisco MDM, Apple iOS/ Android activesync.

Programming Languages:

C++, Java, JavaScript, PHP, SQL

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