Customer Service Quality Control
Resume:
LARENZO MAYS
MANAGEMENT QUALITY CONTROL
To obtain a long-term position to deliver high-quality products and services, enhance customer satisfaction while utilizing my expertise in effective communication to improve operational efficiency and to mitigate risks.
CONTACT INFO
***********@*****.***
21006 Noelle Ct
Humble, Tx 77338
EXPERIENCE
AT&T- OUTSIDE PLANT TECHNICIAN
2019-Current
Responsible for placing aerial and underground fiber cable, performed and assisted with fiber and copper splicing as well as repair. Proficient knowledge with TCP, IP LAN, WAN, and IP routing color coded networks and repair. i.e. ribbon or 2 pair wire and proficient in coaxial repair. Comfortable and proficient in pole climbing, safety equipment, and standardized testing and certification.
-Multiple OSHA certifications yearly in accordance with safety protocol procedures/enforcement.
HOME DEPOT- CALL CENTER/COLLECTIONS
Jan. 2017-2018
Responsible for taking high volume of calls and assisting customers with payments through our customer service for commercial and personal accounts.
HOUSTON CONNECTS- CUSTOMER SERVICE REPRESENTATIVE & SHIFT LEADER
June 2017-2018
Responsible for maintaining confidentiality of patients’ files and records. Scheduling patient appointments, company meetings, bookkeeping, billing patients and preparing financial reports. My duties as a shift leader would also include training new hires. Handle high volume of inbound and outbound calls between physician’s offices and or facilitate insurance verification
BURLINGTON COAT FACTORY- Stock Room Associate
June 2015-August 2015 (Summer)
Receive product and execute delivery methods to department floors. Assist stock lead in maintaining time management and executing standardized business practices. Train and retrain employees to meet standard business practices and executing correct and safe delivery methods. Assist with trash disposal for safety and security purposes.
HUMBLE ISD TRANSPORTATION- ASSISTANT BUS DRIVER
August 2014–Summer
Responsible for cleaning the assigned buses that would maintain a safe, hygienic, and pleasant environment for passengers and drivers. Duties include thoroughly cleaning the interior of the buses, including sweeping and mopping floors, wiping down seats, handrails, and windows, and properly disposing of any trash. The assistant should inspect the bus for any damage or safety issues and report them promptly. Attention to detail was essential, as was the ability to work efficiently to ensure buses are ready for service on schedule.
EDUCATION
HUMBLE HIGH SCHOOL
LONESTAR COLLEGE
Assoc. of Arts
SKILLS
Proficient with Microsoft Office Applications
Project management
Communication
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