Customer Service Representative

PROFESSIONAL SUMMARY

Enthusiastic and motivated individual passionate about customer

service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK HISTORY

Substance Abuse Counselor, 08/2021 to 06/2023

St. Joseph's Addiction Treatment At Rose Hill - Massena, NY Home Improvement Contractor/Handyman, 12/2019 to 08/2021 Riverdale Apartments

Warehouse Assistant, 04/2018 to 11/2019

NYS Division Of Correctional Industries

CONTACT

Address: Massena, NY 13662

Phone: 315-***-****

Email: ***********@*****.***

SKILLS

THOMAS SMITH

Kept accurate and detailed records to track and document client progress.

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Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.

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Monitored client progress to make necessary adjustments for client success.

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• Developed individual treatment goals based on history and diagnosis. Completed remodeling of residential bathrooms, kitchens, foyers, hallways and basements, including tear down, framing, installation and finished carpentry. Installed electronic products such as home theater systems, security systems, and many other electrical and technology based products. Also completed general maintenance of customers properties.

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Prepared orders for shipment by systematically picking, packing and labeling merchandise.

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Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

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Proved successful working within tight deadlines and fast-paced atmosphere.

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• Detail Focused

• Client Relations

• Decision Making

• Problem Solving

• Risk Assessment and Mitigation

• Energetic and Positive

Customer Service Associate, 07/2016 to 04/2018

Hannaford Supermarket

General Handyman/Swimming Pool Installer, 09/2010 to 05/2016 Self-employed

EDUCATION

Associate of Science, Small Business Administration And Management, 05/2005

Mater Dei College - Ogdensburg, NY

GED, 06/1989

Massena Central High School - Massena, NY

• Maintained energy and enthusiasm in fast-paced environment. Demonstrated respect, friendliness and willingness to help wherever needed.

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Developed and maintained courteous and effective working relationships.

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Developed community reputation through commitment to customer satisfaction and strong client relationships.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Provided first class customer service to meet all deadlines with guaranteed satisfaction.

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Consulted with customers to understand desires and help each owner meet individual property objectives.

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Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.

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Erected and dismantled pool structures, braces, shoring walls and other temporary structures.

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Assisted with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.

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Contact this candidate