Customer Service Sales Floor
Resume:
Hello
I’m Gerrianna Marshall
BATAVIA, IL 60510
*********************@*****.***
Skills
Trusted partner/teammate; ability to collaborate; exceeding expectation; organization; adaptability/ability to bring positivity to any situation; effective escalation/recovery skills to solve problems; accuracy/attention to detail; time management/punctuality; excellent customer service.
Experience
JULY 2022 - CURRENT
Target, Naperville, IL - Ulta Beauty Consultant
●Use the store's technology to have an understanding of sales goals, inventory levels, visual merchandising guides and standards.
●Work in an energetic and fun team environment to deliver for our guests; contribute to meeting/exceeding team/store goals.
●Engage with guests in a genuine way to understand their needs and level of service they prefer; guide guests throughout the sales floor to inspire them; share product knowledge/personal preference with emphasis on new product launches.
●Invite guests to become members of TargetCircle and Ulta Beauty rewards program; explain benefits of the reward programs to our guests.
OCTOBER 2020 - MARCH 2022
United States Post Office, Montgomery, IL- Customer Service Associate
●Sorted on average 10,000 incoming/outgoing mail and/or both parcels using automated equipment.
●Ensured all necessary equipment/materials were organized for sorting.
●Moved/lifted moderate to heavy parcels; prolonged standing/moving.
●Welcomed/interacted with customers; provided the highest standard of customer service while at the public window; offered assistance with sales/products/promotions; politely handled and resolved customer complaints, escalating to manager when necessary.
JULY 2015 - AUGUST 2018
BCBGMaxazria, Oakbrook, IL- Retail Sales Assistant Manager
●Provided valuable, face-to-face clientele services; provided education on the merchandise.
●Replenished/maintained merchandise to ensure client’s satisfaction; assisted in quarterly inventory checks; handled incoming/outgoing shipments; organized the sales floor/back room to maximize efficiency
●Tracked and studied customer service trends and identified areas of improvement.
●Ensured employees were engaging with customers to identify areas of customer’s concerns.
Education
AUGUST 2014 - MAY 2019
DePaul University, Chicago, IL - Bachelor of Arts
Contact this candidate