HR Manager HR Business Partner Employee Relations

Cindy McClarty, SPHR, SHRM-SCP

Mobile/Text: 480-***-****

**********@***.***

linkedin.com/in/cindymcclarty

Professional Profile

Senior certified, results-driven Human Resource Professional with over 20 years of experience in small and large corporate environments. Strategic business partner with passion, drive, and experience in creating a work environment of excellent customer service, employee accountability, and leadership excellence.

Leadership Development

Investigations

Talent Management

Performance Management

Recruitment and Selection

Change Management

Employee Relations

Training and Development

Conflict Management

Problem-Solving

Staff Management

Multi-site & Multi-state experience

Experienced in Bamboo, Workday, MS Office and Service Now

Professional Experience

Midland Credit Management Phoenix, AZ 3/2021-12/2023

HR Manager/HR Business Partner

Multi-state, multi-site, Operations Site HR Manager. Led, developed, and mentored a team of 4 HR Generalists/Business Partners overseeing 4 Call Centers/Operations sites and 13 Legal Offices

Employee Relations/Investigation subject matter expert for the company

Developed and documented HR Generalist and Business Partner processes for the team

Audit, update, maintain, and document HR and company policies and procedures

Led Employee Engagement activities resulting in 2023 GPTW certification for the US locations

Hired, onboarded, trained, and mentored a new HR team

HR Lead for return to office process; led accommodations process and full onsite return of employees

Coordinate HR staff across operational sites to ensure consistent application and development of company policies, procedures, and processes

Coach and develop Operations leaders on HR procedures and policies

Lead education and execution of HR company-wide programs review, succession planning, performance management, benefits enrollment, and engagement survey action planning

Support Recruiting/Talent Acquisition, Total Rewards, HR Communication, and Training & Development teams

Assist business in navigating functional aspects of HR such as hiring needs, leaves of absence, compensation, benefits, unemployment, policy interpretation, organizational design, and other aspects of the employee life cycle

Integrity Staffing Solutions Phoenix, AZ 11/2010-9/2020

Human Resource Generalist/HR Manager/Regional Human Resource Manager/HR & Safety Business Partner

Throughout my tenure with Integrity, the HR function transformed and realigned. Most recently I was a sole practitioner for all HR/ER/Safety functions for 5 Amazon warehouses and all AZ clients, serving over 6000 associates. In prior models, the HR Manager and Regional HR Manager were multi-site and multi-state, providing support in person and remotely. Accountable for 25 sites and recruitment offices in AZ/NV/WA/TX/OR/KS/IL/PA/NJ/MN. Manage, lead, and develop up to 5 HR Managers/Generalists and 8 seasonal HR Assistants.

First field HR professional for Integrity Staffing Solutions allowing me to create and define the onsite HR practices

Accountable for execution of all HR functions, investigations, and initiatives across over 25 sites in 10 states

Support multiple Regional Operations Directors and Regional Safety Managers in all people-related activities

Extensive employee relations duties. Investigated, interviewed, and completed over 4,000 investigations from intake through resolution

Strategic planning relating to workforce development, positive employee relations, forecasting, and performance management

Manage all HR functions for staff members; 50-100, depending on the season

Manage HR Managers, Generalists, and Site Managers in all temporary associate matters; 2,000-18,000 associates, depending on season

Interact with the client HR organization at all levels

Hire and train staff for the HR department, on-site management, and recruiting offices

Perform coaching, policy interpretation, performance counseling, and administer all levels of corrective action

Design training and development, performance management, and policy and procedure and handbook materials for the company

Lead HR Projects for the company

Monitor employment laws and best practices for a rapidly changing environment

Manage injury cases from incident through completion

Active member of company-wide project teams including development of proprietary company software and candidate selection committees

Develop and facilitate union awareness training for staff

The Home Depot Phoenix, AZ 5/2007-4/2010

Human Resource Generalist/Manager

Multi-unit HR Manager accountable for all HR functions in assigned locations including 10 stores, district merchandising team, specialty employee trainers, and district operations team

Proactively maintained an open and positive environment for employees by advancing the company Open Door policy and conducting monthly town hall meetings for employees

Successfully investigated and resolved employee issues both in-store and via an anonymous reporting hotline

Developed and led a leadership development program for hourly employees

Facilitated Retail Leadership Development Training for the greater Phoenix market

Facilitated new hire orientation and onboarding for the greater Phoenix market

Developed HR Administrators on staffing, payroll, and workforce planning

Supervised 6 Employee Trainers to ensure quality and consistent training for store employees

Led the district performance management process, and executed recognition and rewards programs

District AAP/Government Compliance Captain

Prestige Cleaners, Inc. Scottsdale, AZ 8/1984-5/2007

Human Resources Director/Systems Manager/Plant Manager

Responsible for all HR functions for all units of the organization. Implemented computerization and managed plant locations.

Designed training and development sessions, corporate policies & procedures manuals

Created and implemented an employee recognition program and progressive discipline process

Created and implemented employee technology training, developed and enforced technology policies and procedures

Managed profit and loss, payroll, inventory, and sales-building for $1M+ plants

Trained, developed, and mentored new plant managers

Designed the customer service strategy for the company

EDUCATION:

Northern Arizona University

Bachelor of Science-Psychology

Certifications:

SPHR 2012-2027

SHRM-SCP 2015-2027

MHFA 2024-2027

Professional Development:

Dare to Lead

Civil Treatment/Civil Treatment for Managers

Respect Matters

Advanced Instructor Skills

Mental Health First Aid

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