Customer Service Administrative Assistant

Andrea Irvin-Harrison

Baton Rouge, LA 225-***-**** *****************@*****.***

Objective

A talented MBA professional with extensive customer service and managerial experience pursuing a position in a growing organization where exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers. Education

MASTERS OF BUSINESS ADMINISTRATION 2009 UNIVERSITY OF PHOENIX

· Major: Business Administration

BACHELORS OF SCIENCE 2007 UNIVERSITY OF PHOENIX

· Major: Business Management

Skills & Abilities

MANAGEMENT

· 20 years administrative and management experience LEADERSHIP

· Supervised 6 program facilitators and 50 children with the Achievement Academy; an EBR Schools Tutoring Program.

Experience

TRAINING ASSISTANT 2 FRANCISCAN MISSIONARIES OF OUR LADY 2019-PRESENT

· Manages and monitors the compliance of over 7000 employees’ educational programs necessary for regulatory and licensure within the healthcare network.

· Manages software systems (Health Stream, Image Now, & HR11) to create and assign courses as well as upload documents into HR files.

· Instruct employees on courses to assist with staying in compliance with (AHA/CPI).

· Processes invoices for data storage related to (APEX, AHA, CPI, MDO, & New Nurse Orientation). ADMINISTRATIVE ASSISTANT FRANCISCAN MISSIONARIES OF OUR LADY 2017-2019

· Types memorandums, policies, meeting minutes, manuals, letters, forms, procedures, and other general typing as directed, initiating other documents and correspondence as appropriate.

· Coordinates meetings by preparing meeting agenda and notifies members of meeting in a timely and professional manner.

· Maintains accurate and efficient filing systems and ensures that file systems are neat and well-organized.

· Answers telephones, routes callers, takes messages and provides routine information to callers. CLINICAL SERVICE REPRESENTATIVE FRANCISCAN MISSIONARIES OF OUR LADY 2013-2017

· Confer with customers by telephone or in person in order to provide information about services.

· Assist medical staff by performing a variety of clerical tasks that ensure the efficiency of the unit.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Refer unresolved customer grievances to designated departments for further investigation. Andrea Irvin-Harrison

· Present a professional image at all times to customers and vendors. SITE COORDINATOR EAST BATON ROUGE SCHOOL SYSTEM 1990-2012

· Maintained accurate and complete records of student/teacher interaction for the after school tutoring programs.

· Provided follow up to students, parents, and teachers concerning students’ progress.

· Participated in continuous training and staff development.

· Managed a team of 6 facilitators and performed evaluations of facilitators’ attendance and teaching quality.

· Acted as a competent representative of the after school tutoring program and maintained consistent communication with the District Representative and Director of Programming. Page 2

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