Customer Service Data Entry
Resume:
Forney, TX ***** 469-***-**** ***********@*****.***
ANNA COSBY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
PROFESSIONAL
SUMMARY
SKILLS ● Benefits analysis
● Benefits Administration
● Problem-Solving
● Written Communication
● Multitasking
● Time Management
● Professionalism
● Data Entry
● Call Management
● Call center experience
Medical terminology
knowledge
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● Customer Relations
CUSTOMER SERVICE REPRESENTATIVE 12/2022 to Current State Farm, Richardson, TX
BENEFITS ADVISOR 03/2019 to 10/2022
Willis Towers Watson, Richardson, TX
WORK HISTORY
Manage incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
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Assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals.
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Exceeded performance metrics consistently, earning recognition as a top performer within the team.
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● Establish customer relationships and follow up with customers, as needed. Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
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Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
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Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
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Materially contribute to core health and benefits projects involving the design and management of group medical, dental, life, disability and time off benefits for large, complex clients.
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Built strong customer relationships with empathetic communication and active listening skills.
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EDUCATION Winfree Academy, Dallas, TX
High School Diploma, 06/2018
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