Niagara Falls Customer Service

Gretchen Bergeron

**** **** **., ******* *****, NY 14304 • Mobile: 716-***-**** • Email: *************@*****.***

OBJECTIVE:

Highly motivated and diverse professional that can deliver compassionate efficient care in fast-paced environments. Outstanding ability to connect easily with people to build a strong rapport. Able to manage multiple priorities and perform efficiently at meeting deadlines, which yields positive outcomes.

SUMMARY OF QUALIFICATION:

Experience in providing uncompromising highest standards of customer care, assisting customers with their requirements, offering intelligent solutions customized to individual needs, and resolving issues to their complete satisfaction

Establishes rapport quickly with a diverse customer population, developing strong, long-lasting business relationships fostering repeat business transactions

Excellent organizational and motivational skills, guiding and directing individuals to maximize productivity and their own personal potential

Empathetic, motivated and passionate about helping others, can adapt to meet needs of clients

Dedicated employee, detail-oriented, and learns new systems quickly

Experienced using computers, Windows, MS Office (Word, Excel, PowerPoint, and Access), and email

Strong problem-solving skills often in a fast paced, high-pressure environment

Excellent communication skills and experienced resolving issues

Multi-tasks effectively, learns new systems quickly, and completes all projects on or ahead of schedule

Works well independently or with a team of other professionals

PROFESSIONAL EXPERIENCE:

08/2017 – 01/2024 Home Health Aide

Private Client, Niagara Falls, NY

Assisted patient with daily activities such as bathing, dressing, grooming, and toileting, while promoting independence and comfort.

Monitored and documented patient’s health, reporting changes to healthcare professionals. Administered medications and assist with mobility and exercise routines.

Prepared meals according to dietary guidelines, performed light housekeeping, and maintained a safe, clean home environment.

Built trusting relationships with patients, provide companionship, and support emotional well-being.

Communicated regularly with families and healthcare professionals to coordinate care.

10/2013 – 01/2014 Customer Service

Hobby Lobby, Niagara Falls, NY

Provided exceptional customer service by assisting customers with product inquiries, locating items, and offering recommendations based on their needs and preferences.

Processed transactions quickly and accurately using POS systems, handling cash, credit, and gift card payments.

Resolved customer complaints and concerns by actively listening, identifying solutions, and ensuring customer satisfaction.

Maintained a clean and organized workspace, including front-end areas and displays, to create a welcoming shopping environment.

05/2009 – 05/2009 Administrative (Temporary through Durham Staffing)

Catalano Welding, Niagara Falls, NY

Provided administrative support to the welding team, including scheduling appointments, managing calendars, and coordinating meetings with clients and vendors.

Managed incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely responses and proper documentation.

Assisted in preparing and processing invoices, purchase orders, and work orders, maintaining accurate financial records and supporting the accounting team.

Maintained organized filing systems for contracts, permits, and project documentation, ensuring easy access and compliance with company policies.

08/2008 – 12/2008 Invoice Clerk (Temporary through Durham Staffing)

08/2007 – 01/2008 Saksco, Sanborn, NY

Processed and verified a high volume of invoices, ensuring accuracy in billing and proper allocation to appropriate accounts.

Managed accounts payable, including the timely payment of invoices, tracking expenses, and resolving any discrepancies with vendors.

Reconciled monthly statements and maintained detailed records of financial transactions to support the accounting department.

Assisted in preparing financial reports, including tracking outstanding invoices and generating summaries for management review.

01/2008 – 05/2008 Invoice Clerk (Temporary through Durham Staffing)

Cousins & Bush, Niagara Falls, NY

Managed invoice processing for a second location, ensuring consistency in procedures and maintaining accurate financial records.

Coordinated with the accounts receivable team to follow up on unpaid invoices, reducing outstanding balances and improving cash flow.

Verified invoice details, including quantities, prices, and terms, and resolved discrepancies by working directly with vendors and internal departments.

Prepared and distributed monthly billing statements to customers, ensuring all transactions were accurately recorded and reflected in the statements.

06/2007 – 07/2007 Administrative Assistant (Temporary through Durham Staffing)

The Crown Plaza, Niagara Falls, NY

Supported daily office operations, including answering phones, managing emails, and maintaining office supplies inventory.

Assisted in preparing and distributing internal communications, such as memos and announcements, to ensure smooth information flow within the company.

Scheduled and coordinated meetings and appointments, preparing necessary materials and ensuring all participants were informed and prepared.

Helped with the onboarding process for new employees, including organizing orientation sessions and preparing employee documentation.

04/2005 – 12/2006 Inspector

Vishay Thin Film, Niagara Falls, NY

Conducted detailed inspections of thin film components, including resistors, capacitors, and other electronic parts, to ensure compliance with design specifications and quality standards.

Utilized specialized equipment such as microscopes, spectrometers, and thickness gauges to measure film properties and detect defects.

Performed visual and dimensional inspections to identify issues such as surface defects, coating inconsistencies, and adherence to thickness tolerances.

Documented inspection results, including measurements, defects, and compliance with quality control standards, and generated detailed reports for management review.

Collaborated with engineering and production teams to address quality issues, implement corrective actions, and improve manufacturing processes.

Maintained and calibrated inspection equipment to ensure accurate and reliable measurements, adhering to safety and quality protocols.

EDUCATION and TRAINING:

Computerized Medical Billing Certification

SUNY Niagara, Sanborn, NY

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