Customer Service Front Desk
Resume:
C O N TACT
**************@*****.***
HIALEAH, FL 33013
phone
address
P R O F E S S I O N A L S U MMARY
Great experience in Medical Billing Management /
Collection Specialist. Extensive experience in interpersonal communication and leadership skills. Reputation for maintaining the highest possible quality and productivity Displays excellent customer service and professionalism towards all customers
E D U C ATION
January 2001
RBT 40 Hours Training Completion Certification
January 2001
Diploma in Medical Coding and Billing Specialist
Florida Career College
Completed coursework towards High School Graduate
E X P E R I E N C E
August 2019 - September 2024
Customer Service/Sales/Administrative Assistant
Alon building Products, MIAMI, FL
March 2016 - July 2018
Front Desk Receptionist/Administrative Assistant
Abuelitos Medical Center, US
Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
•
Managed the daily operations of sales
administration, including order processing,
inventory control, and pricing.
•
Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
•
Processed orders quickly and accurately while
ensuring adherence to company policies and
procedures.
•
Developed and maintained customer relationships
while providing exceptional customer service.
•
Prepared invoices for products sold according to
company policy.
•
Answered telephones to give information to callers, take messages, or transfer calls.
•
• Worked with coworkers to complete tasks.
Provided efficient and courteous service to
customers at all times.
•
Responded quickly to meet customer needs and
resolve problems.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
Keeping front desk tidy and presentable with all
necessary material, answering questions and
addressing complaints, answering all incoming calls and redirecting them or keeping messages,
receiving letters, packages etc
•
Keeping front desk tidy and presentable with all
necessary material, answering questions and
addressing complaints, answering all incoming calls and redirecting them or keeping messages,
receiving letters, packages etc
•
Y O L A I S Y S VALDES
January 2014 - January 2016
Manager/ Front Desk
Florida Medical, Miami, US
January 2012 - January 2013
Manager/ Front Desk
Biscayne Rehab Center, US
February 2009 - January 2012
Costumer Services, Assistant Manager, Chiropractic Assistant/ Procare Medical Center
Biscayne Rehab Center, Miami, US
And distributing them, preparing outgoing mail by
drafting correspondence, securing parcels etc.,
checking, sorting and forwarding emails,
monitoring office supplies and placing orders when
necessary, keeping updated records and files,
monitoring office expenses and costs, taking up
other duties as assigned (travel arrangements,
schedules etc.)
•
Organizing meetings and managing databases,
booking transport and accommodation, organizing
company events or conferences, ordering
stationery and furniture, dealing with
correspondence, complaints and queries, preparing
letters, presentations and reports, supervising and monitoring the work of administrative staff,
managing office budgets, liaising with staff,
suppliers and clients, implementing and
maintaining procedures/office administrative
systems, delegating tasks to junior employees,
organizing induction programmers for new
employees
•
Organizing meetings and managing databases,
booking transport and accommodation, organizing
company events or conferences, ordering
stationery and furniture, dealing with
correspondence, complaints and queries, preparing
letters, presentations and reports, supervising and monitoring the work of administrative staff,
managing office budgets, liaising with staff,
suppliers and clients, implementing and
maintaining procedures/office administrative
systems, delegating tasks to junior employees,
organizing induction programmers for new
employees
•
Responsible for all activities in the Billing and
Collection Department, department also act as a
Assistant Manager and help with Front Desk duties, responsible for billing medical and commercial
carriers, following up on unpaid accounts, data
entry tasking, filing, faxing and copying documents,
•
June 2017 - US
Office Manager / Billing and Coding Specialist
Nemesis Medical Center, Miami, US
handling all vendor correspondence via phone or
email, resolving account discrepancies by
investigating documentation, payments or
adjustments
Organizing meetings and managing databases,
booking transport and accommodation, organizing
company events or conferences, ordering
stationery and furniture, dealing with
correspondence, complaints and queries, preparing
letters, presentations and reports, supervising and monitoring the work of administrative staff,
managing office budgets, liaising with staff,
suppliers and clients, implementing and
maintaining procedures/office administrative
systems, delegating tasks to junior employees,
organizing induction programmers for new
employees, ensuring that health and safety policies are up to date, using a range of software packages, attending meetings with senior management,
assisting the organization's HR function by keeping personnel records up to date, arranging interviews and so on, submitting reimbursement requests to
Medicare and Medicaid, processing insurance
claims for private and employer insurance
reimbursement, working with patients to develop
self-pay arrangements and payment plans, entering
charges accurately and expeditiously to ensure
proper records handling and fast payment
responses, processing and following up on payer
denials, consulting with the patient and/or his or her family as needed, posting payments in a timely manner, initiating private pay collections after
insurance cancellation, denial or other issue,
researching and resolving client billing problems or issues, assisting patients and their families with applying for Care Credit and other financial
solutions, documenting payment records and
issues as they occur
•
S K I L L S
• Business Correspondence Writing
• Invoice Processing
• Salesforce proficiency
• Microsoft Office
• Strong Organization
• Inventory Coordination
• Customer Service
• Order Processing
• Product Knowledge
• Client Relations
• Vendor Relations
• Electronic Records Management
• Office Administration
• Multitasking Abilities
R E F E R E N C E S
MARIA GEGUNDE — Alon Building Products
General Manager
************@*****.***
Manager
phone
Contact this candidate