Customer Relations Business Operations

CHRISTOPHER (CJ) NAVE

Phoenix, AZ *****

602-***-**** - ************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY

Dynamic leader with a proven track record at CJ's Talley's Pub and Richardson's New Mexican Cuisine, enhancing operational efficiency by overhauling budget management and fostering customer relations. Expert in business and staff management, I excel in strategic marketing and relationship building, driving profitability and customer satisfaction.

SKILLS

• Customer Relations

• Small business operations

• Relationship Building

• Verbal and written communication

• Operations Management

• Business Management

• Staff Management

• Marketing

• Budget Development

WORK HISTORY

11/1999 to 05/2024 Owner of CJ's Talley's Pub

Self Employed – Phoenix, AZ

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

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• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Trained and motivated employees to perform daily business functions. 04/1996 to 11/1999 Bar Manager and Lead Bartender

Cj's Talley's Pub – Phoenix, AZ

• Closed out cash register and prepared cashier report at close of business. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

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Adhered to state laws regarding alcoholic beverage services and customer regulations.

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• Upsold daily specials and beverage promotions to exceed daily sales goals. 02/1997 to 11/1997 Bartender and Manager

Richardson's New Mexican Cuisine – Phoenix, AZ

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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• Followed strict recipes and drink measurements to minimize product used.

• Obtained cash bank and stocked service bar to prepare for operation.

• Developed new signature cocktails to support bar marketing brand and increase profits.

02/1995 to 04/1996 Server and Bartender

Reardon's – Phoenix, AZ

• Used slow periods to restock supplies, ice, trays, and delivery bags. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

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• Bussed and reset tables to keep dining room and work areas clean. Explained menu items and suggested appropriate options for food allergy concerns.

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• Cultivated warm relationships with regular customers. Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

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EDUCATION

No Degree: Exercise And Sports Science

University of Arizona - Tucson, AZ

No Degree: Exercise And Sports Science

University of Georgia - Athens, GA

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