Customer Service Representative

Location:

Afton, TN

Posted:

September 12, 2024

Contact this candidate

Resume:

April D. Ricker

** ****** ****** **

Afton, TN **616

423-***-****

*************@*****.***

QUALIFICATIONS

** ***** ********** ** ******** WORK

HIGHLY ORGANIZED, DEDICATED WITH A POSITIVE ATTITUDE

OUTSTANDING ABILITY TO COMMUNICATE WITH ALL TYPES OF PEOPLE

WORK WELL UNDER PRESSURE

EMPLOYMENT

EXPERIENCE:

Farm Bureau

Jonesborough, TN

(March 2024-August 2024)

Kevin Broyles

Customer Service Representative

Customer Service, policy changes, customer complaints, answer calls, claims, upload documents, work with agents, fax, file, handling all customer service inquiries, concerns, issues, and ensuring consistent quality.

Staffmark Group

Greeneville, TN

(March 2021 - Present)

Tamara Ailor

Onsite Recruiting Manager/Recruiting Manager

Work primarily at a customer’s location and responsible for all staffing related functions required

Perform recruiting functions at the customer site

Responsible for leading and managing a team directly depending upon the customer needs

Build and maintain good relationships at all levels of the customer’s organization

Handling all customer service inquiries, concerns, issues, and ensuring consistent quality

Works with the customer’s team to coordinate and forecast staffing requirements

New hire orientations with temporary staffing employees for transition to assignment

Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy

Perform quality control functions to ensure the customer is satisfied across all levels of their organization

Complete daily, weekly, and monthly reporting and communicates the information with the customer

Counsel temporary employees relative to attendance, productivity, and overall job performance

Maintain compliance to Staffmark Group operations, systems and employee records

Ensure compliance to the contract between the customer and Staffmark Group for background checks, drug screening, billing, and any other terms outlined in the agreement

Accurate and timely information about the account and assigned temporary employees are entered into the operating system

Maintain customer information relative to specific on-site account in the system

Perform quality evaluations on temporary employees

Participate in the customer’s safety program and verify that employees follow safety policies and any PPE requirements. Accident review, investigations and report of injury with Staffmark Group and customer safety department as needed

Coordinates the hiring process and required paperwork from Staffmark to Parker to ensure a smooth transition

Knowledge Services (State of Tennessee)

Indianapolis, IN

(October 2020 - Dec 2020)

Caitlin Hunt

Administrative Assistant

The primary responsibility is to Contact clients via telephone to verify information submitted online for assistance with SNAP/Families First

Pre-screening clients for emergency assistance and to schedule client appointments DHS local office.

Verify, upload documents, sort mail, make packets to mail, copying, scanning and file confidential documents into the state's eligibility systems (Faras, State Intake and Accent).

Maintain the highest confidentiality

Unemployed temporally due to death of fiancé

(June 2020-September 2020)

Will explain fully upon request

Homeland Vinyl Products Inc.

Surgoinsville, TN

(October 2019-June 2020)

Dennis Coffey

Human Resources Coordinator

The primary responsibility is to hire and maintain qualified employees to support the Operations of the company

Maintain the highest quality work to continuously insure customer satisfaction

Maintain all employees’ files and all employee paperwork

Schedule interviews and hire qualified employees

Conduct employee orientation and schedule required training

Maintain employee attendance files

Monitor employee probationary periods

Coordinate employee benefits with employees and insurance companies

Document and maintain job descriptions

Maintain Employee Handbook

Stay current on applicable laws that govern employees

Act as the Safety manager, ensuring plant and employees’ safety

Maintain work injury files

Conduct investigations into accidents and advise on how to prevent reoccurrence

Maintain and file all OSHA compliant paperwork

Attend all unemployment hearings on behalf of the company

Advise supervisors and managers on proper employee discipline and relations

Maintain a good working relationship with management and employees by acting as a Liaison for both

Other duties as assigned by supervisor

American Rental

Rogersville, TN

(March 2019-August 2019)

Kimberly Rhea

Account Manager

Responsible for opening and closing the store on assigned days

Answer incoming telephone calls using professional telephone etiquette. Screen calls, provide requested information, take messages for call-back, follow-up, or redirect calls to ensure timely and proper communication

Operating as lead point of contact for any and all matters to accounts by build and maintain strong lasting customer relationships

Oversee customer account management, including writing agreements to maximize profit

Answer customer inquiries and identify new business opportunities among existing customers

Schedule and ensure the timely delivery and pick up of rental property to customers

Prepare daily reports on account status

Assist with client requests or issues as needed

Accept the role of Assistant Manager in absence of Branch Manager

Responsible for arranging the deliveries into the store, placement of new rental items including maintaining a clean professional and safe working environment

Collect payments and make nightly deposits

Responsible for inputting inventory deliveries into the system, making laser tags for new items and other duties assigned

Luttrell Staffing Group (formerly Atwork Personnel Services)

Rogersville, TN

(May 2017 – March 2019)

Michelle Lawson

Staffing Manager

Responsible for training (including but not limited to: policies. Procedures, application process, Avionte training, E-Verify, I9, interview process, multi-line telephone system, drug testing, background checks, anything related to on-boarding for Administrative Assistant or Staffing Coordinator/Manager.

Responsible for the maintenance and growth of client company relationships and Luttrell management

Recruit and identify quality candidates for client job orders through ad postings and other sourcing methods

Conduct interviews and reference checks

Administer testing (drug, skills, etc.), training, orientation

Manage employee relations to include counseling, coaching, discipline and discharge

Develop relationships with clients through regular communication and client visits.

Have an understanding of client needs, requirements, culture, and other components that will factor into a successful staffing action plan

Responsible for administrative tasks to include recording in operating system client and associate records, as assigned

Must maintain regular follow up with associates to ensure job satisfaction and address any necessary concerns

Provides back up for Branch Manager or other office staff as assigned

Assist with office operations/phones/filing or any other requirements

Manages worker’s compensation through onsite safety audits and accident investigations to complete necessary paperwork

Must assist with other areas as deemed necessary by Branch Manager, including client reports, employment verifications, Unemployment, Worker’s Compensation, Payroll

Must maintain office workspace organization and tidiness

Excellent communication skills displaying professional etiquette both verbal and written

Responds well to pressure and maintains positive demeanor while working with associates, staff, and clients

Strategic in problem solving and decision-making

Payroll Clerk

Compile Payroll data, for the purpose of maintaining Payroll records

Conducts Associates Payroll for the Morristown and Rogersville branch

Assists with setting up job assignments as needed

Compile and generate Staff credit card reports for Accounting

Other duties may be assigned, as needed and/or requested, by: Branch Manager, Regional Manager, CFO, HR Manager, Vice President or President

Receptionist/Administrative

Greet scheduled visitors and complete application process and direct to the appropriate area or person

Coordinate applicant flow from the beginning to the end, following all policies and procedures

Be helpful and positive in demeanor and make it a priority to assist applicants with completing computer work, paperwork, and any other items necessary during the processing

Upload documents, enter contact notes, and process paperwork in employee files

Administer drug screening

Organize and maintain a filing system for payroll, insurance, and other needs as they arise

Prepare associate folders and assist staff with making copies of needed documents

Assists with maintaining office supply order requests

Completes requests for employment verifications via fax/email/phone

Makes referrals to staffing managers to assist in filling job orders

Review all online applications for completeness and accuracy

Make contact with applicant regarding incomplete information

Assists with scheduling appointments, as needed

Assists staffing managers with employment references, as needed

Ensures policies and procedures are properly followed. Advises staffing manager of missing/incorrect/incomplete paperwork

Process and check mail daily

Responds well to pressure and maintains positive demeanor while working with associates, staff, and clients

Strategic in problem solving and decision-making

Demonstrate initiative to assist manager and other staff without being asked

Work responsibly with or without supervision

Prioritizes tasks and flexible to ever-changing demands

Carter Contractors, LLC

Greeneville, TN

(September 2016 – PRN)

John R. Carter

Bidding Administrator/Procurement Specialist

Interacts with clients and represents Carter Contractors with municipalities, cities, counties and state agencies, and identifies and set up meetings with municipalities, cities, counties and state agencies attends bid meetings

Assists in a management capacity, manages response to bids and proposal packages and oversees subcontractor/vendor cost and schedule control, and oversight of subcontractor invoicing operations

Create and maintain bid proposals, research advertised RPF for possible opportunities pertaining to future work for company

Create and manage client list for subcontractors

Apply for certifications, maintain company certifications and re-certify when necessary

Maintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occur

Proven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlines

Responsible for handling human resource issues and employee problem resolutions

Ensure participation of all associates in all corporate orientation and training programs

Maintain and update departmental policies and procedures

Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner

Research opportunities for improved services to clients

Maximize office productivity through proficient use of appropriate software applications

Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives

Evergreen Life Services

Greeneville, TN

(September 2015 – May 2016)

Jonathan Greer

Direct Support Associate

Direct personal care with elderly (3) three clients in private home

Demonstrate initiative to assist manager and other staff without being asked

Assists in all expects of living, administering medications, preparing meals, cleaning the residence, assistance with dressing, bathing, and routine personal care

Work to improve the lives of individuals with developmental, physical, and mental disabilities

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards

Assisted individuals with personal living and daily care activities in their home such as cooking, cleaning, hygiene etc.

Trained and certified (Out of date) in providing medication

Administered daily medications

Provided direct supervision to the individuals

Demonstrated the ability to communicate in both verbal and nonverbal

Maintained a clean and safe living environment for individuals

Document individuals progress notes and other necessary documentation

Schedules medical appointments for individual, and provides transportation for the appointments

Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential

Comply with facility’s policies and procedures

Establish a secure, positive environment that nurtures individual’s needs

Delivered individualized training and care for residents in compliance with healthcare professionals’ instructions and other specific guidelines

Participated and assisted in a range of activities for individuals in the residence, such as crafts, scrap booking, etc.

Promoting independence in daily activities, such as learning and leisure.

Transport and assist individuals’ with in community's experiences and activities

Maintaining knowledge of residents’ requirements

Complying with facility’s policies and procedures

Maintaining documentation in compliance with company procedures

Proficient computer skills

South East Mowing, LLC

Blountville, TN

(April 2010 – August 2015)

Dustin Cooper

Office Administrator/Procurement Specialist

Involved in the vegetative maintenance and disaster recovery industry for over nine (9) years Full knowledge of FEMA rules and regulations governing debris management

Interacts with clients and represents South East Mowing with municipalities, cities, counties and state agencies, and identifies and set up meetings with municipalities, cities, counties and state agencies attends bid meetings

Assists in a management capacity, manages response to bids and proposal packages and oversees subcontractor/vendor cost and schedule control, and oversight of subcontractor invoicing operations

Creates and manages office work schedules/hours and implement adjustments due to customer needs

Manages and oversees administrative functions to ensure all paperwork is processed efficiently and in a timely manner

Processes all audits and verifications of data to ensure accuracy of client billing, subcontractor invoices and adjustment reports

Maintains all project documentation and is responsible for quality assurance, the documentation process, and procedures and management

Responsible for handling human resource issues and employee problem resolutions negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions

Accumulated experience relative to construction, office management, research and evaluation of projects, bid preparations, bonding liaison, purchasing, accounting and financial management and all other aspects of company operations

Responsible for executing payrolls timely and accurately

Maintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occur

Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition ensure participation of all associates in all corporate orientation and training programs

Maintain and update departmental policies and procedures

Maximize office productivity through proficient use of appropriate software applications

Reports to president of company handling all administrative duties including creating, developing, and maintaining excel spreadsheets, maintaining and organizing filing systems, scheduling business appointments, handling phone calls, business correspondence, sorting mail, and purchasing

Proven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlines.

Mississippi Eco Waste

Slidell, LA (2004-2010)

Greg Carter

Chief Administrator

Create and manage office work schedules/hours and implement adjustments due to customer needs

Maintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occur

Proven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlines Responsible for handling human resource issues and employee problem resolutions

Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions

Ensure participation of all associates in all corporate orientation and training programs Maintain and update departmental policies and procedures

Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner

Research opportunities for improved services to clients

Maximize office productivity through proficient use of appropriate software applications

Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives

Review clerical and personnel records to ensure accuracy

Handle all accounts receivables, accounts payables, data entry, invoicing, general bookkeeping, payroll, and monthly bank and credit card reconciliations

Responsible for executing payrolls timely and accurately Monitored and controlled overtime and associates’ absences

DTR Tennessee

Midway, TN

(November 2002 – June 2003)

Mike Seay

Assistant Cost Accountant

Reconciled accounts, made journal entries, entered accounts payables, prepared sales/use tax, verified inventory and entered into database, answered switchboard when necessary

Greene County Board of Education

Greeneville, TN

(August 1998 – December 2001)

Richard Morrison

Administrative/Technology/Title I Parent Involvement/Purchasing Clerk

Type letters, agendas, memos, minutes and other materials as requested by title I coordinator, received and made calls, prepared monthly newsletters, prepared PowerPoint presentations

Issue, mail, and/or fax purchase orders, received materials/equipment, verified accuracy, maintained inventory

Prepared in-service materials, maintained all schools TCAP terra nova testing materials and scores, attended all conferences for terra nova testing

Trained school support staff on internet usage

Maintained websites for each school, designed annual report, five year plan, graphs, charts, brochures, certificates and letterhead etc.

Typed all psychological reports, maintained records on all special education students Make and update various files

Typed and maintained certified/classified personnel directories, etc.

Employee Benefit Clerk

Ensure orderly and systematic continuation of all functions of employee’s benefits clerk Administrator of two group health/life insurance plans for all employees

Add/drop employees and make changes to plans

Keep current balance sheet for health/life plans, authorized accounts payable clerk to issue warrants for school system portion of insurance

Add, drop and change to payroll computer for more than 25 insurance companies, dues to credit union, annuities, etc.

Mail deductions each month

Received/filed workman’s compensation claims Prepared payroll for substitute teachers

Education

West Greene High School

1979 – 1984

Mosheim, Tennessee graduated with diploma

Greeneville Center for Technology

Greeneville, Tennessee

Intro to computers Spreadsheets