Scrum Master - Resource Coordinator

CAROLYN HAWK ******@*****.*** 360-***-**** www.linkedin.com/in/carolyn-hawk

SCRUM MASTER

LEAN/AGILE TRANSFORMATION SERVANT LEADERSHIP PROFESSIONAL/CERTIFIED/SAFE SCRUM MASTER/AGILIST (PSM I), (CSM), (SA), (SAFE)

Certified Scrum Master with demonstrated success introducing and enhancing Agile development methodologies to drive efficiency with project management teams and deliver solutions that delight customers. Transformational leader with expertise effectively implementing changes that improve employee morale and productivity through training, coaching, and mentoring. Proven ability to remove obstacles, facilitate communication and collaboration, lead key Scrum ceremonies, and build high performing teams that are aligned on product vision and goals.

Areas of Expertise

Agile Principles/Methodologies Adoption Scrum Scaled Agile Framework Sprint Planning Change Management Training & Coaching Software Development Project Management Communication & Collaboration Conflict Resolution Release Plans Backlog Maintenance Burndown Techniques Retrospective Formats Stakeholder Management

Technical Skills

Trello Jira SAP Epicor Zoho Avalara Mass 500 Sage X3 Visual Enterprise Deltek CostPoint SpringAhead MS Project

Office 365 Windows 10 Clockify

CERTIFICATIONS

Professional Scrum Master (PSM I) Scrum Alliance In Progress Agile Scrum Master (ASM) Scaled Agile, Inc. 02/2023

Certified SAFe 5 Agilist (SA) Scaled Agile, Inc. 10/2022

Course - Project Management Professional (PMP) StarAgile, PMI 12/2021 Course Only SAFe 5 Scrum Master (SSM) Scaled Agile, Inc. 11/2021

Certified Scrum Master (CSM) Scrum Alliance 10/2021

PROFESSIONAL EXPERIENCE

Scrum Master 2022 – Present

SPRING AUTOMATION Nashville, TN

Direct key ceremonies including sprint planning, release schedules, daily standup meetings, retrospectives, and demonstrations. Track metrics and deliver daily, weekly, and Scrum increment reports. Partner with the VP of Engineering, Controls and Commissioning Engineers, and customers including FedEx, Amazon, and US Postal Service to build and automate package shipping solutions for shipping across the United States.

Facilitate and enhance use of Agile and Scrum best practices and values. Ensure team alignment with project vision to deliver acceptable/workable solutions for the customer.

Heavily focused on maintaining alignment between our technology solutions and business goals.

Contribute to a more productive and cohesive work environment by fostering a continuous learning environment and coaching teams to apply and embrace Agile frameworks and principles.

Facilitate open communication among teams and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively within and across teams.

Improve project quality and team performance by overcoming distractions and impediments for team members, serving as a go to resource for questions and clarification, and encouraging internal communication and collaboration.

Assisted teams with effectively implementing changes to reviewing backlogs, new requests, and key metrics reporting by communicating the value, purpose, and how it will better serve the customer.

Reorganized Scrum teams by Project, leading them from one 50-member team with only one DSU, to four Scrum Teams to guide teams to higher Scrum maturity, improve focus on iteration goals, and better keep projects on track.

Enhanced team morale and relieved pressure on engineers by pivoting from a 1-week sprint to a 2-week sprint to allow more time to accomplish goals.

Facilitate and reinforce Agile practices for multiple teams working toward common business outcomes, including backlog refinement and prioritization.

Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and innovation.

Manager 2021 – 2021

SPHAERA, INC. Remote

Coached, trained, and guided individuals, teams, and the entire organization on adoption of Agile best practices and methodologies to enhance business operations and outcomes and create more effective and cohesive teams while simultaneously holding Accounting Manager role.

Increased efficiency, enhanced transparency, and reduced costs around customer invoices and field team expenses by collaborating with executive leaders and the operations team to standardize processes.

Implemented software application to simplify mileage tracking and reimbursement for teams in the field; trained team members on new processes to overcome change objections and gain buy in.

Created, organized, and oversaw multiple internal and external projects from gathering requirements, outlining tasks, setting milestones, allocating/managing resources, updating stakeholders, and developing implementation plans.

Staff Accountant 2021 – 2021

SURETEST, INC. Franklin, TX

Prepared and analyzed general ledger, end of year financial statements, consolidated financial statements, and bank reconciliation statements while ensuring financial compliance through accurate journal entries and investigating and resolving discrepancies. Performed reconciliations for account payable and accounts receivable.

Recommended changes to reduce operating costs by reviewing budgets and participating in annual audits.

Streamlined accounting processes and efficiency through new software implementations.

Accountant Consultant/Contractor 2014 – 2020

STASH TEA COMPANY Tigard, OR 2/2020-9/2020; ROOT WHOLE BODY HEALTH Portland, OR 7/2019-12/2019; WANT & EMERY CPA’S Newbery, OR 1/2019-7/2019; ROBERT HALF Portland, OR 4/2018-12/2018; SILICON FOREST ELECTRONICS. INC. Vancouver, WA 4/2017-4/2018; 5/2014-8/2015; METI INC. El Paso, TX 7/2016-9/2016; RSL ACCOUNTING SERVICES Pueblo, CO 12/2015-4/2016

Performed forensic accounting, reconciliations, audits, financial consolidations, bookkeeping, and payroll for accounts valued at over $1M. Prepared general ledgers, financial statements, journal entries, and tax returns for commercial/personal accounts.

Played key role in reviewing financial documentation to execute internal restructuring initiatives and integrate new business acquisitions.

Improved operations by creating and implementing policies and procedures, settling vendor debts, enhancing vendor relationships, and assisting with the setup and implementation of new accounting software.

Worked across organizations to determine and align department budgets for next year’s spending based off business goals and past expenditures.

EDUCATION

East Tennessee State University, Johnson City, TN Master of Business administration, Business Analytics Expected Graduation Date: 06/2026

Grand Canyon University, Phoenix, AZ Master of Science, Accounting 10/2020

University of Phoenix, Remote Bachelor of Science in Healthcare Administration and Management

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