Customer Service Business Analytics

Curriculum Vitæ

H 945-***-**** • B *******.**@*****.***/*********@********.***

Born on 6th August 1997, Damavand, Iran

Education

Master of Business Analytics Jan. 2025

University of Texas at Dallas

Master of Business Administration Sept. 2021 - Now Islamic Azad University - Science and Research Branch GPA 3.93/4 Bachelors in Interior Architecture Jan. 2016 - Jul. 2019 Islamic Azad University - Rudehen Branch GPA 3.71/4 Experiences

Work Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bank Teller: Melli Bank of Iran, 32 Shahrdari Blvd, Damavand, Iran, Tel: +98-21-763***** Feb. 2016 - May. 2019

{ Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with customers.

{ Cash Handling: Proficient in handling cash, processing transactions accurately, and maintaining accurate records.

{ Attention to Detail: Strong ability to detect and correct errors, ensuring accuracy in transactions and documentation.

{ Mathematical Skills: Solid understanding of basic math and financial calculations.

{ Computer Proficiency: Experience with banking software, Microsoft Office, and other relevant computer applications.

{ Problem-Solving: Ability to address and resolve customer issues or complaints effectively and professionally.

{ Confidentiality: Committed to maintaining the privacy and confidentiality of customer information and financial data. Cashier: Dr. Nowroozi Pharmacy, Tehran, Iran

Jul. 2019 - Sept. 2020

{ Sale Increase: Increased sales by 20% through proactive customer engagement and effective product promotion.

{ Customer Service Skills: Provided exceptional customer service, resulting in a high rate of customer satisfaction and repeat business.

{ Multi-tasking Skills: Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.

{ Customer Base Increase: Built and maintained strong relationships with potential and existing customers, leading to a 15% growth in customer base.

{ Customer Satisfaction Increase: Provided exceptional customer service, resulting in a 95% customer satisfaction rate. Floral Assistant: Niloofar Floral, Tehran, Iran

Sept. 2020 - Oct. 2021

{ Event Floral Arrangement: Assisted with floral arrangements for various events such as weddings, parties, and corporate functions.

{ Inventory Management Skills: Handled inventory management of flowers and supplies, ensuring adequate stock levels at all times.

{ Customer Service Skills: Provided excellent customer service by assisting clients in selecting appropriate floral designs and taking orders.

{ Teamwork Skills: Collaborated with a team of floral designers to create unique and visually appealing flower arrangements. Dress Designer: Brand Owner, Tehran, Iran

Mar. 2021 - Dec. 2021

{ Multi-tasking Skills: Effectively managed a personal business while maintaining full-time employment, showcasing exceptional multitasking abilities. Balanced the demands of both roles by efficiently organizing time, prioritizing tasks, and ensuring the success of both ventures simultaneously.

{ Client-Specified Design: Collaborated with clients to develop unique and stylish dress designs that accentuated their individuality.

{ Prototyping: Utilized various pattern-making techniques to construct prototypes and samples for approval.

{ Resource Management: Worked closely with fabric suppliers to source high-quality materials for dress production. Business Consultant: Gezderazi Trading Company, Vanak sq., Tehran, Iran Tel: +98-77-333*-**** Apr. 2022 - Jun. 2023

{ Market Analysis: Conducted thorough market research and analysis to identify opportunities and threats, informing business decisions.

{ Client Relationship Management: Built and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.

{ Negotiation Skills: Negotiated contracts and agreements with clients and suppliers, ensuring favorable terms for the company.

{ Problem-Solving: Provided solutions to complex business challenges, helping clients optimize operations and achieve their goals. Sale Associate: Dillard’s Department Store, 2501 Dallas Pkwy, Plano, TX 75093 Tel: 972-***-**** Sept. 2023 - Mar. 2024

{ Merchandising and Store Management: Managed and maintained the sales floor, ensuring merchandise is well-organized and visually appealing.

{ Customer Assistance: Assisted customers in finding products, provided excellent customer service, resulting in high satisfaction ratings.

{ Cash Handling: Handled cash transactions accurately and efficiently, ensuring the register is balanced at the end of each shift. Certificates

ICDL

Skills

Customer Service

Communication Skills

Math Proficiency

Multi-Tasking

Collaborative Team Player

Proficient in Research and Information Gathering

Colorology and Designing

Passionate About Design and Creativity

Computer skills

Microsoft Office package: Word, Excel, Powerpoint, Access, Outlook Personal

Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Persian: Native, English: Fluent

Community Service

Member of ”Fardaye Ziba” charity group.

Directing the blood donation program of "Fardaye Ziba" charity group.

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