Social Media Customer Service

Letice McCarter Yates

**** ***** ******, ********, ** 11233

Primary Contact: 917-***-****

Email: *****.******@*****.***

OBJECTIVE

Exercising my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise. With creatively driven production skills both professional and personal, with over 10 years of multi-industry experience. The ability to work effectively under pressure and in high energy production settings; With the ability to provide direction and inspiration to other members of the production team in order to achieve a higher quality of work, increased responsiveness, and commitment also utilizing creativity and out-of-the-box thinking to enhance efficiency and result.

Key Accomplishments Include:

• National Restaurant Association ManageFirst™ Customer Service Certificate (2019)

• National Restaurant Association ManageFirst™ ServSafe Certificate (2019)

• National Restaurant Association ManageFirst™ Hospitality Management Certificate (2019)

• Proficient in Microsoft Word, PowerPoint, Excel, photo editing software and more; technology and social media savvy

EDUCATION

SUNY BEOC Educational Center

Majored in Hospitality/Tourism Management

Graduated June 2019

College of Staten Island

Staten Island, NY

Liberal Arts

2009-2011

MICHAEL J. PETRIDES SCHOOL

Staten Island, NY

High School

February 2009

EXPERIENCE

Ameri-Vents Catering

Brooklyn, NY

Hospitality Associate February 2021 - March 2022

• Point of Sale (POS) system operation

• Housekeeping techniques and standards

• Food safety and hygiene certifications

• Foreign language proficiency

• Inventory management

• Concierge services knowledge

• Event planning and coordination

• Social media management

• Customer Relationship Management (CRM) software

• Maintenance and repair skills

• Payment processing

• Budgeting and forecasting

• Compliance with hospitality laws and regulations

McDonald's

Brooklyn, NY

Crew Member

September 2019- September 2020

• Voted "Employee of the Month" October 2019

• Manages cash directly with use of POS System

• Collectively maintaining various stations

• Worked through Coronavirus Pandemic

St Louis Senior Center

Brooklyn, NY

Kitchen Worker/Server

May 2018 - August 2018

• Responsible for preparing various items for BOH, counter service, including some orders such as eggs, cereals, sausage, coffee, bacon, toast and sandwiches

• Helped in the preparation of salads and deserts

• Prepared cold plate combination by arranging ingredients very attractively

• Responsible for cleaning kitchen equipment and work areas.

• Helped in serving the food

• Performed various duties as assigned

FEDCAP

New York, NY

Administration Assistant/Data Entry Clerk

July 2013 – August 2013

• Organized and prioritized work load

• Effective verbal, written and interpersonal communication skills for dealing with internal and external customers

• Maintained calendars and prepare complex reports

• Inventory control

• Scheduled and coordinated meetings, events, and interviews

• Supported the enrollment advising staff

• Provided reports, agendas and correspondence

The Vanderbilt on Staten Island

Banquet Server

Staten Island, NY

March 2011 – May 2012

• Explained how values menu items are prepared, describing ingredients and cooking methods

• Garnished and decorated dishes in preparation for serving

• Prepared and served beverages, and expedited food order

• Greeted and escorted guest to their tables and provided menu

• Responded to guests' questions and problems in a timely professional manner

• Observed dinners to insure all requests are met prior to requests, greeted guest in a cordial manner as they arrived

• Ensured all decorations were set in accordance to the instructions, set banquet tables and dishes

• Gave superb catered service to guests and insured all needs were met by anticipating guest's needs continually and fulfilled them appropriately

Skills

Efficient in mathematics and computers, Proven experience in customer and food service in both casual and fine dining establishments, Time managed, Leadership training, Customer service, Food service, Stock inventory control, Cash register/POS System and phone telecommunications experience

Contact this candidate