Customer Service Data Entry

Highly adaptable multifaceted individual with *+ years of experience within the food manufacturing industry. Experienced in SQF (Safe Quality Food) regulation and procedure, sanitization, and chemical handling. Seeking a clerical position within an organization to be an asset in business growth, provide quality service and support daily production activities.

SKILLS

Organized

SQF Regulation

Microsoft Office

Detail Oriented

GMP (Good Manufacturing Practices)

Database Administration

Customer Service

CIP (Clean in Place) Procedure

Invoice Processing

Analytical

Hazardous Chemicals

Bilingual

EXPERIENCE

DSV Global Transport and Logistics Carteret, NJ

Shipping and Receiving Clerk 05/2023 – 02/2024

Performed customer service activities in a prompt and courteous manner.

Effectively managed customer orders in compliance with organizational procedures.

Efficiently performed data entry of customer information, shipping and receiving data.

Demonstrated experienced clerical and organizational skills maintaining shipping and receiving records.

Timely and accurate handling of customer orders in compliance with organizational procedures.

Demonstrated effective customer service meeting all customer requests and effectively resolving complaints.

Automatic Rolls of NJ Edison, NJ 02/2017 – 05/2023

Sanitization – General Assistant

Effectively maintain a safe work environment for all personnel including but not limited to production areas and general use areas.

Perform all cleaning and sanitization activities as per the food safety standards developed by H&S maintaining compliance with SQF (Safe Quality Food) regulations and procedures.

Meticulously and accurately comprehend chemical safety labels for proper safe utilization of cleaning and sanitization chemicals as well as insecticides.

Highly adaptable individual performing tasks in difficult areas such as high elevation as well as unsanitary areas that may include water, dirt, dust, insects, and rodents.

Efficiently perform with the ability to maneuver heavy machinery for cleaning and sanitization of equipment and areas utilizing pressure washers, chemical foamer, electrical floor machines, and wet/dry vacuums.

Adequately utilize equipment to perform touch screen actions to initiate cleaning and sanitization as well as completing tasks adhering to CIP (Clean in place) procedures and GMP (Good Manufacturing Practices) requirements.

Perform as an effective team player assisting personnel where required and taking initiative in performing additional tasks to improve production activities and general area cleanliness.

Geek Squad Perth Amboy, NJ 07/2015 – 02/2017

Support Agent/Warehouse/Data Entry

Efficiently manage data entry of customer information, initiated orders, pending order status and completed repairs to ensure orders are streamlined effectively.

Demonstrated outstanding professional interpersonal skills managing customer service inquiries and complaints utilizing appropriate critical thinking and problem-solving skills to find solutions resulting in 98% customer satisfaction.

Ensured timeliness completion of repair orders within a fast-paced environment accurately and effectively minimizing customer complaints and returned repairs.

Performed as an outstanding team player assisting fellow personnel with customer orders, taking initiative to accelerate repairs, applying critical thinking skills to assist in finding solutions.

Stelfast Inc. Edison, NJ 05/2015 – 09/2015

Warehouse Assistant/Billing Clerk

Efficiently and effectively performed and managed precise data entry of inventory, incoming customer orders, and vendor transactions to ensure organization.

Managed customer orders diligently to ensure timely completion providing excellent customer service and assistance to maintain business satisfaction.

Demonstrated outstanding analytical thinking managing vendor invoicing, invoice adjustments and payment inquires including credit/refunds when required.

Proactively managed UPS/FedEx order tracking and logistics to ensure timely deliverance of merchandise for customer satisfaction.

Individualized Shirts Perth Amboy, NJ 07/2013 – 07/2014

Data Entry Specialist

Demonstrated outstanding customer service utilizing effective communication skills assisting in initiated customer orders and discrepancies providing business effective solutions to customers as well as customer satisfaction.

Performed efficient data entry of customer orders, inquiries and invoicing to effectively manage daily activities and updates as required to ensure accurate and timely completion of customer orders.

Performed as an effective team player actively participating in departmental meeting to discuss goals, objectives, and business improvements for continued organizational success.

EDUCATION

Sanford Brown 07/2014

Medical Coding and Billing Certificate

Certificate in PC Computers – Diploma 2008

References provided upon request.

Contact this candidate