Customer Service Entry Level

Stephanie Gordon

*** ***** ***** **. **********, TN 37332

P. 603-***-**** E. ******************@*****.***

To Whom It May Concern:

Please consider my resume for a position within your company. I am confident that my 20 plus years in customer service roles and my core skills will be a benefit to your company and the customers you serve. I am a recent graduate from the Tennessee College of Applied Technology with a certificate in Administrative Office Procedures and Technology. I also hold an associate’s degree in business administration. I have owned and operated my own business and have managed others. I believe through these experiences, I have gained valuable transferable skills in communication, customer service, problem solving, empathy, self-discipline and time management. Additionally, I possess a calm and friendly demeanor with a people-first approach in achieving business results and cultivating a culture of collaboration.

I hope you will take the time to review my resume and consider giving me the opportunity to discuss with you why I believe I have the right qualifications, skills and personality to serve your company. Sincerely,

Stephanie Gordon

STEPHANIE GORDON

408 White Flats Rd, Evensville TN 37332 p. 603-***-**** *.******************@*****.***

QUALIFICATIONS SUMMARY

Highly motivated and detail – orientated entry level professional with 25 plus years of experience in the service and hospitality industry providing customer service. Strong communication skills to enhance internal and external working relations Solid team player with an upbeat positive attitude. Motivated to maintain customer satisfaction and contribute to the company’s success Skills

• Attention to detail

• Written

communication

• Ms office

• Power point

• Desktop publisher

• Bookkeeping (Excel)

• Email platforms

• Math skills

• Cold calling

• Interpersonal abilities

• Problem solving

• Time management

• Critical thinking

• Organization

• Leadership

• Work ethics

• Answering phones

Administrative

• Designed and conducted new employee orientation and training.

• Coordinated work activities and scheduling

• Marketing and public relations. New client acquisitions.

• Financial management and daily reports.

• Maintain financial records. Inventory control

• Ensured corporate goals and objectives.

• Establish HR functions, policies and procedures. Work History

• Desk agent, Night Audit, Holiday Inn Express, Athens TN, March 2024 – present

• Cook, Decatur Family Diner, Decatur TN, July 2020 – March 2024

• Professional Shopper, Food City, Dayton TN, Jan 2020 – July 2020

• Self-employed/Cleaning company, Concord NH/Grand Isle, VT 1999 – 2015

• Front of House Manager/Bartender, Holiday Inn, Concord, NH 2012 – 2014

• Dietary Aide, Merrimack County Nursing Home, Boscawen, NH, 2010 – 2012

(Prior to 2015 I always worked 2 jobs)

Education

• Tennessee College of Applied Technology, Athens TN Administrative Office Technology, August 2024

• Franklin Pierce College, Concord, NH

Associates Degree in Business Management, May 1998

• New Hampshire Technical Institute, Concord, NH

General Academic studies with a major in nursing 1993 – 1996

• Concord High School, Concord NH

Culinary Vocational 1986 - 1987, General studies class of 1987

• Other studies, completed all 120 hours pre-license education requirements to sit for NH real estate license.

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