Warehouse Clerk Customer Support
Resume:
Experience
KeHE Distributors-EMD
Warehouse Control Desk Clerk
Sept. 2019 – Present
Analyze, prioritize, and distribute production schedule, purchase orders, work orders, and shipping orders.
Collaborate with subordinates to efficiently increase productivity while maintaining a positive work
environment.
Research inventory discrepancies using company data base and produce reports as needed.
Monitor shelf life of products with expiration, complete all associated paperwork, and take actions required by company policy.
Responsible for the oversight of production of employee’s workflow.
Communicate effectively with customers regarding purchase requisitions and order status.
Produce and manage various logistical spreadsheets and reports ensuring accuracy and to capture real
time data.
Kuehne+Nagel Inc.
Warehouse Clerk/Customer Support Representative
Aug. 2018 – Sept. 2019
Established work priorities and distributed work orders to subordinates for fulfillment.
Assisted and interacted with customers via emails and phone calls regarding purchase orders to impact customer satisfaction and to accurately answer customer concerns and questions.
Communicated with other departments within the company to plan and develop workflow processes to simplify tasks.
Conducted research on company database to acquire product details and specifications so the information could answer customer questions.
Troubleshot customer and database service issues/ problems.
XPO Logistics
Warehouse Clerk/Wave Planner
Feb. 2017 – Jun. 2018
Determined merchandise fulfillment requirements, allocated job orders, and observed work progress.
Assisted supervisor with company reports and updated user databases to ensure reporting accuracy.
Multitasked as a shipping clerk and transportation clerk to resolve problems and to assist in meeting logistical deadlines.
Inspected areas for safety hazards and reported them to the Safety Office to ensure a safe work environment.
Participated in daily meetings with multiple departments within the organization to plan current work load.
Team Staffing Services Inc. – Sephora
Warehouse Associate
March 2016 – January 2017
Selected customer purchase orders, checked for accuracy, and packaged the merchandise for outbound delivery.
Inspected merchandise for damage, notified supervisor, and assisted with discrepancy paperwork according to company policy.
Successfully met demand requirements to fill customer orders in a timely manner.
Replenished stock based on company inventory counts and records.
Education
Christ the King College
Gingoog, Misamis Oriental, Philippines
Associate of Midwifery
2009-20012
Computer Skills
Warehouse Management System (WMS)
National Tree System (NTS)
Microsoft Excel
Microsoft Word
Power Point
References
Ryan Bartels – Production Manager
****.*******@****.***
Joseph Meshell – Production Manager
*************@****.***
Cheyenne Danz – Equipment Specialist
********.*.*****.***@****.***
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