Customer Service Call Center

CARLA WILBON

**** * ******* ***, *******, Il ****8

773-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

15+ years of providing excellent of customer service

15+ years of high-volume, fast paced administrative experience

Typing speed of 55 wpm

EMPLOYMENT

Noble Voice

Answering high volume calls in an inbound call center

Assisting prospects with career advice

Assisting prospects with educational goals

Kelly Services (Allstate)

Providing information regarding storm claim status

Providing information regarding adjuster’s information

Providing information regarding financial payments

ICVPP

Providing the five protective factors to parents

Teaching them how to effectively communicate with their children

Teaching them active listening skills

Coverdell

Researched and resolved membership service complaints and problems in an inbound call center environment

Provided complete and accurate information to all member’s inquiries as necessary

Wrote correspondence to member’s as necessary

Department of Human Services

Cared for elderly patients in their home, assisted patients in and out of bed,bathed,dressed, and groomed

Performed light housekeeping duties to ensure a clean and sanitary environment

Provided emotional support and accompanied patient outside to run errands

Resurrection Church

Assisted church members with administrative duties as needed

Provided prompt and friendly customer service to guests and staff

Worked strongly in a large, team-focused environment

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