Customer Service A Team
Resume:
PIERRE YVES DESGAZONS
Malden, MA 781-***-**** ********@*****.***
Administration Management of Cargo Security Haitian Kreyol & French WORK HISTORY
JVS Boston, Boston MA, May – June 2024
Customer Service Training Graduate
• Completed 50-hour Training with participation from participating employer partners such as TD Garden/Delaware North and CVS
• Practiced essential customer service skills focusing on handling customer complaints, cash-handling, and professional conduct
• Learned optimal customer service techniques at CVS Training Facility Cargo Tech Shipping, Port Au Prince, Haiti, October 2010 – August 2023 Administrator
• Received large cargo shipments at the docks
• Verified cargo shipments based on inventory lists provided by management staff
• Stored cargo shipments in warehouses for storage and distribution
• Managed a team of 7 workers who were responsible for local distribution Page Security, Petionville, Haiti, February 2006 – July 2009 Manager of Security
• Dispatched security officers to various locations about the European Union’s Embassy
• Managed a team of 20 officers
• Received orders from superior officers on which locations needed security guards
• Kept a record of all visitors entering and exiting the building
• Monitored audio and video surveillance
• Wrote and filed reports with supervisor after emergency situations EDUCATION
Jewish Vocational Service, Boston, MA, January 2024 – Present English as a Second Language
College Baubraun Ardouin, Port Au Prince, Haiti, 1995 High School Diploma
REFERENCES
John Boersdamm Jeanne Takahashi
Career Coach, JVS Boston English Instructor, JVS Boston
**********@***-******.*** **********@***-******.***
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