Customer Service Medical Records

Chiana Stanfer

Woodway, TX *****

********@*****.***

+1-202-***-****

Work Experience

Client Experience Representative

AMERICAN AMICABLE LIFE INSURANCE-Waco, TX

May 2024 to Present

• Communicates with customers through inbound and outbound phone calls, written correspondence, and email.

• Explains policy coverage and provides details.

• Research policy contracts to resolve issues and answer questions.

• Determines what requests should be forwarded for review by other departments or management.

• Keeps records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Managing Director

Beauty Starts At The Top (online)-Waco, TX

May 2015 to May 2024

• Led successful strategic planning, resulting in sustainable growth and increased revenue.

• Directed cross-functional teams to deliver projects on time and within budget.

• Implemented innovative marketing strategies, driving brand recognition and customer engagement.

• Fostered a positive company culture through effective team leadership and communication. Medical Records Specialist

Examination Management Services, Inc-Hewitt, TX

January 2014 to July 2020

• Managed and organized patient records in a fast-paced medical office environment

• Conducted daily audits to ensure accuracy and confidentiality of medical records

• Collaborated with healthcare providers to streamline record-keeping processes

• Utilized electronic health record systems for efficient data entry and retrieval Administrative Assistant

Source Access-Waco, TX

February 2005 to February 2013

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook

• Efficient in managing office operations, including scheduling appointments and processing invoices

• Skilled in organizing and maintaining electronic and paper files for easy access

• Experienced in providing excellent customer service to clients and internal staff Assistant Manager

HERTZ-Waco, TX

January 2001 to February 2005

• Transport vehicles within our airport locations to various service areas.

• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

• Provides world class customer service, creating a friendly, welcoming experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunity. Education

Associate's degree in Business Management

University of Phoenix-Online Campus - Phoenix, AZ

April 2011 to July 2013

Skills

• Cold Calling

• Phone Etiquette

• Telemarketing

• Customer Service

• Sales

• Medical Scheduling

• Computer Skills

• Insurance Sales

• Sales Management

• Cash handling

• Customer service

• Windows

• Software troubleshooting

• Typing

• Supervising experience

• Data analysis skills

• 10 key typing

• Leadership

• Budgeting

• Analysis skills

• Epic

• Medical terminology

• Patient service

• Organizational skills

• Time management

• Medical records

• Data collection

• Interviewing

• Customer support

• Google Suite

• Help desk

• Data management

• Microsoft Word

• Microsoft Outlook

• HIPAA

• Communication skills

• Transportation management systems

• Assembly

• Manufacturing

• Customer relationship management

• Clinic

• Retail sales

• Sales

• Telemarketing

• Insurance sales

• POS

• Math

• Basic math

• Phone etiquette

• Data entry

• Front desk

• English

• Medical collection

• Computer skills

• Conflict management

• Clerical experience

• Inside sales

• DocuSign

• Office management

• Order entry

• Recruiting

• Live chat

• Marketing

• Sales management

• Databases

• Outbound sales

• Cold calling

• Negotiation

• Salesforce

• Telecommunication

• Order fulfillment

• Shift management

• Cash register

• Hospitality

• Team management

• Driving

• Operating systems

• Direct sales

• Social media management

• Microsoft Excel

• GPS

• Hospital experience

• EMR systems

• Microsoft Office

• ICD-10

• Management

• Insurance verification

• Property management

• Writing skills

• Operations management

• Documentation review

• Hotel experience

• QuickBooks

• AS400

• Operating systems

Certifications and Licenses

Driver's License

Non-CDL Class C

Food Handler Certification

Contact this candidate