Front Desk Office Manager

LURITA RAMPERSAD

SUNRISE, FL *****

561-***-**** - *********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

To obtain a challenging position where I can apply my skills and further enhance my knowledge.

SKILLS

• Front Desk Operations

• Office Administration

• Claims Processing

• Insurance Eligibility and Verification

• Strong Work Ethic

• Effective Multitasking

• Critical Thinking

• Team Leadership

• Professional telephone etiquette

• Conflict Resolution

• Team Supervision

WORK HISTORY

09/2012 to 08/2024 Optometrist Office Manager

Lenscrafters

Improved patient experience by efficiently scheduling appointments and managing follow-up communications.

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Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.

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Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.

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Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.

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Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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11/2009 to 08/2010 Urologist- Medical Assistant

Terrell Winkler

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Performed medical records management, including filing, organizing and scanning documents.

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Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

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• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

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07/2009 to 08/2009 Cardiologist (Externship - Medical Assistant) Mazhar Majid

Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.

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Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.

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• Welcomed patients and inquired about wellbeing since last treatment. Streamlined check-in process by verifying patient information and promptly updating electronic health records.

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Sought feedback and guidance from supervisors to continuously improve performance.

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EDUCATION

04/2009 Diploma in Medical Assisting

Everest Institute

11/2006 High School Diploma

Anna Regina Secondary School

REFERENCES

References available upon request

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