Customer Service Operations Manager

COLLEGE

& Profile

ama cheerful, resilient, demanding, and ambitious person with a

Universidad Santa Maria,

Venezuela

strong desire to grow and constantly achieve the goals set for myself.

Thanks to my team spirit and empathy, find it easy to work with

others and improve the team's performance.

Civil Engineer

= Work Experience

skills

2024

2023

Verbal Communication

Detail-oriented

Collaborative

Time management

Adaptability

Scheduling

Customer Service

Sales

Leadership

Physical ability

Negotiation

Financial management.

Language

Spanish

Native

English

Al/ A2

************@*****.***

Shanguila Inc

Logistic and Operations Manager

+ Manage operations with passion,

intogrty, and knowledge while

promoting the culture and values of the

company.

organizing ond monitoring the storage

‘ond distribution of goods, and planning

routes and processing shipments.

Keoping track of stock levels, delivery

times, ond delivery costs.

Managing and training the logistics

teom, and overseeing stat and

‘troubleshooting operational issues.

Working with other departments, such os

‘accounting and customer service, to

‘ensure things run smoothly.

Servicios LEONMENDOZA

Asistant Manager

‘+ Planning jobs with clients and

estimating costs.

Measuring furniture frames and

Preparing patterns.

Renovating and re-upholstering old

furniture.

Visiting customers to check for faulty

items and pertorm repairs

Using decorative techniques like

buttoning, piping, and fringing.

‘Planning strategic placement of new

products, for windows and sales floor.

Responding to customers’ inquiries

‘and complaints about goods and

services.

Material availability: Ensuring that

materials are available.

Safety: Ensuring that employees follow

‘safety regulations, policies, and

Gestione los operaciones con pasién,

lntegrided —y —conocimiento mientras

Promueve la cultura y los valores de la

‘empresa.

Organizacién yy seguimiento det

‘lmacenamiento y —distibuciin de

‘mercancios, asi como planiticacién de rutas

yy tramitacién de envios.

‘Sequimiento de niveles de stock tiempos de

‘entrega y costos de entrega.

Gestionar y capacitar al equipo de logistica,

‘supervisor al personaly solucionar

[problemas operatives.

‘Trabojar con otros. departamentos, como

contabilidad y servicio cl clente, para

‘gorantizar que todo funcione sin problemas.

Planificacién de trabajos con clientes

y estimacién de costes.

Medir marcos de muebles y preparar

patrones.

Renovaci6n y retapizado de muebles

‘antiguos.

Visitar a los clientes para comprobar

si hay articulos defectuosos y realizar

reparaciones.

Utilizando técnicas decorativas como:

botonadura, ribetes y flecos.

-Planificacién de colocacién

estratégica de nuevos productos,

para escaparates y piso de ventas.

Responder a las consultas y quejas de

Jos clientes sobre bienes y servicios.

Disponibilidad de materiales: Asegurar

que los materiales estén disponibles.

+ Seguridad: Garantizar que los

‘sigan

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