Data Entry Customer Service
Resume:
MARIANELA VARGAS
Chicago, IL ***** · 708-***-****
******************@*****.***
Organized individual recognized to transposing large amounts of data with accuracy. Detailed with experience in inputting and organizing data in various software applications. With over 10 years in Customer Service, and over 10 years Data Entry. Trained in word processing and spreadsheet.
EXPERIENCE
08/2023 – 01/2024
Patient Access Specialist, Bristol Myers Squibb
• Benefit verification
• Performed Current Procedural Terminology (CPT) and International Classification of Diseases
• (ICD10) coding through abstraction of the medical record
• Medical billing and coding
• Extensive payer research
• Payer tracking (Medicare, Medicaid, Tricare, and various private Payers)
• Prior authorization and pre-determination initiation process in regards to medical procedures
• Provided support to medical staff by obtaining authorizations from insurers for services rendered.
• Demonstrated knowledge of coding systems used in the healthcare setting for reimbursement purposes
• Ensured timely processing of enrollments
• Follow-up for the provider
• Verified patient insurance coverage
• Verified insurance information
• Ensured all required forms were completed accurately
• Created spreadsheets through Excel
• Documenting insurance information, personal information, payment methods and other important patient information
• Updating patient files and appointment information accurately
• Communicating information and important details to other medical care staff
• Contacting insurance companies regarding coverage, preapprovals, billing and other issues
• Managing various types of paperwork and other clerical duties
• Experience working making a high volume of calls daily
• Microsoft Word
• Excel
04/2022 - 08/2023
RECEPTIONIST TECH/MEDICAL SCREENER, CSL PLASMA
CENTER
• Obtained blood samples for medical testing through capillary puncture
• Conducted donor vitals, blood pressure, and heart rate
• Answered and directed incoming calls using multi-line telephone system
• Served visitors by greeting, welcoming and directing to appropriate personnel
• Updated and recorded customer or client information to maintain accounts
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Protected clients' rights by maintaining confidentiality 01/2020 - 04/2022
CERTIFIED NURSING ASSISTANT, COMMUNITY FIRST
MEDICAL CENTER
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
• Conducted donor vitals, blood pressure, and heart rate
• Answered and directed incoming calls using multi-line telephone system
• Served visitors by greeting, welcoming and directing to appropriate personnel
• Updated and recorded customer or client information to maintain accounts
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Protected clients' rights by maintaining confidentiality 01/2018 – 01/2020
CERTIFIED NURSING ASSISTANT, ASCENSION LIVING
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
• Managed and maintained patient rooms, shared-living areas and nursing stations
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
• Used mobility devices to transport patients
02/2015 - 12/2017
CUSTOMER SERVICE ASSOCIATE, PRIME NOW
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Educated customers on special pricing opportunities and company offerings
• Documented customer correspondence to track requests, problems and solutions
• Upheld quality control policies and procedures to increase customer satisfaction
06/2012 - 02/2015
DATA ENTRY CLERK, NORTHWEST INSURANCE NETWORK
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Identified and corrected data entry errors to prevent duplication across systems
• Reviewed and updated account information in company computer system
• Proofread and edited documents to correct errors
• Transferred data from hard copies to digital databases, organizing information in new formats
• Contacted customers via phone or email to address data inquiries 05/2007 – 06/2012
DATA ENTRY CLERK, BRUSH INSURANCE AGENCY
• Located information contained in files to meet requests by supervisors and other departments
• Verified confidential or private client information in adherence to state and federal laws
• Verified outdated data and implemented necessary changes to records
• Reviewed, corrected or deleted data, verifying customer and account information
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Reviewed and updated account information in company computer system
• Identified and corrected data entry errors to prevent duplication across systems
EDUCATION
03/2002
A+Certification & Office Automation, SOFTRACK CONSULTING 10/2018
GED, WILBURT WRIGHT COLLEGE
01/ 2019
Nursing, CNA, MALCOLM X COLLEGE
SKILLS
• Friendly, Positive Attitude
• Data Entry and Database Software
• Call Answering and Routing
• Research and Data Analysis
• Customer Service
• Administrative Support
• Office Equipment Operations
• Documentation and Reporting
• Professional and Polished Presentation
• Good Work Ethic
• Calm and Level-Headed Under Duress
• Electronic Recordkeeping
• Conducting vitals, blood pressure, blood sugar and heart rate.
• Electronic Recordkeeping
• Data Entry
• Data Review
• Attention to Detail
• Collecting Information
• Verifying Data Accuracy
• Customer Service-Oriented
• Data Processing
• Filing and Data Archiving
• Typing
• Verbal and Written Communication
• English/Spanish Fluency
• Obtaining blood samples for medical testing through capillary puncture.
• Excel Spreadsheets
• Word Processing
• Deadline and detail oriented
• Strong organization skills
• Experience working making a high volume of calls daily
• Effective time management
• Excel
• Excel Spreadsheets
Professional References
Sandra Cameron
Accounts Payable
Anixter Inc.
**********@*****.***
Coworker
Miguelina Vargas
Human Resources
Quantum Graphics
****.********@*****.***
Coworker
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