Data Entry Customer Service
Resume:
Oveta Brown
New Caney, TX 77357
************@*****.***
** ***** ** ************** ********** and document management; with extensive software knowledge and ability to utilize multiple programs within the workplace, while entering data accurately and handling multiple projects at one time.
Data Entry (9800 Keystrokes)
Advanced Info Work Training for Administrators
Effective Communication
Extremely organized and detailed oriented
SAP
Work Experience
06/2023 to 07/31/2023 Harris County Headstart-Spearman Group
Office Clerk/Receptionist
Greet and welcome guests and students as soon as they arrive the office direct visitors to the appropriate person and office answer.
screen and forward Incoming phone calls.Perform other clerical duties such as filing, data entry, Image scanning, and emailing. Professional attitude and appearance.
Excellent organizational skills, Multi-Tasking and Time management Skills.
With the ability to prioritize tasks.
Customer Service attitude
ChildPlusDatabase
11/2021 to 5/2022 Robert Half/Harris County Election
Regular/Cluster Tech: You will be responsible for continuously checking in on each assigned location within your cluster (5-8 locations) to ensure there are no issues throughout the day (total of 4-6 rounds total in the day). When an issue arises, you will be redirected to the specific location with the issue to troubleshoot with the Help Desk until resolved.
Your primary responsibilities are troubleshooting:
Duo (previously known as “eSlate”)
Connectivity issues presented upon initial set up of equipment and throughout Election Day
Printer issues
Other issues that may be present as you make your rounds throughout the day
11/2021 to August, 2022
Fitting Room Associate
TJ Maxx
Role models established customer experience practices with internal and external customers
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs during customer interactions
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides and accepts ongoing recognition and constructive feedback
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintenance of a risk-free environment
Performs other duties as assigned
Feb, 2021 to August 2021
Fingerprinting – IES/ Indrasoft/ Census
Site Operator
Responsible for successfully completing the Onboarding Appointment of the Selectee whether by a previously scheduled appointment or walk-in.
Operate fingerprint reader/document imaging equipment to create electronic files, using provided software.
Collect two sets of ten-finger fingerprints for individual selectees in either digital and ink formats.
Enter data into computer as appropriate.
Troubleshoot and adjust equipment when necessary.
Maintain production area in a neat and orderly condition.
Provide excellent customer service to internal and external customers.
Adhere to all company policies and procedures regarding the secure handling of selectee data, security, and confidentiality.
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.
Perform assigned trainings in a timely manner.
Reliable communication methods are essential.
Bechtel
February 2014 to June 2016
Prepare and distributes notices and agendas, information packets and minutes when necessary;
Coordinate & maintain documents;
Manage change orders that include product releases, product changes, rework, and costing.
Identify, number, and catalog documents into Bechtel Record Management System (InfoWorks) per the company record retention schedule;
Meet regularly with managers to stay abreast of key issues and coordinate workloads;
Must be able to work overtime with little notice;
Provide administrative support to all but not limited to the team members;
Compose and prepare letters, memos, e-mail, meeting notices, and other related documents using MS Word;
Maintain calendars using Outlook. Schedule meetings, teleconferences, and business engagements based on knowledge of manager's commitments and priorities;
Coordinate extensive domestic and international travel (air and ground); prepare detailed itineraries; and complete expense reports using Concur;
Ordering supplies as well as using Concur software for making all necessary reallocation of charges;
Coordination may require an interface with Client counterparts;
Coordinate complex logistics, visa applications and security for traveling employees;
Coordinate meetings and make catering arrangements;
Reconcile Diners Club statements and Purchasing Card (PCard) transactions;
Answer busy phones, receive, review, and route mail, screen calls and visitors, order office supplies, and coordinate internal office moves;
Participate in the development of presentations using PowerPoint, sometimes with very short notice;
Organize material for meetings, presentations, and training sessions;
Prepare regular and special reports as requested may include budget and forecasts;
Interface with Bechtel's senior executives, as well as their administrative staff;
Process Engineering ECN
Coordinate and schedule meetings/conferences/entertainment, arrange for facilities, equipment and catering;
Caregiver for my sister from June 2016 to September 11 2019
Document Control
Administrative Assistant/Document Control
Kelly Services
December 2013 toMarch 2014
• Managed the distribution of all documents to external client/internal; Vendor Documents (Incoming/Outgoing)
• Uploaded Incoming/Outgoing documents into Viper and Engineering documents in
PDDS
ODDS
• Scanned all Vendor and Engineering documents into Cygnet and ensured quality of scanned documents.
• Trained Engineers to use Cygnet Docbase
• Ensured the distribution of documents to Engineers and Client
• Converted AutoCAD Micro-station, Word & Excel files to PDF (Acrobat)
• Wrote procedure for Client Comments
• Managed various FTP Sites for Client and used various Project Distribution Matrixes
• Inputted documents (drawings, word docs, excel spreadsheets for issued to Cygnet
• Kept track of all documents sent to Vendors
• Prepared project data books and ensured the filing was current for the Project
Document Specialist/Desktop Support Technician
Jacobs Technology/Johnson Space Center/Staffing Connection - Houston, TX
April 2008 to January 2010
Accurately enter orders into system in a timely manner
Communicated with fill plant managers and cylinder dispatchers in the event of late/unscheduled orders
Reinforced order cutoff time with customers; advise sales representatives in the event of recurring non-compliance by any customer
Obtained fill plant manager approval prior to committing delivery of late orders to customers
Identified customer special delivery requirements on individual orders; initiate set-up of recurring delivery requirements on customer accounts
Took responsibility for service to assigned accounts; understand requirements of major customers
Received/resolved or forward complaints/requests promptly
Organized and created files for IT Purchase Orders
Accurately entered data such as PR request, purchase list and barcodes within multiple software programs
Scanned and entered all purchase orders, inventory and equipment into the database
Audited database for accuracy and Validate ITAM02 database for accuracy
Located missing computers by researching using NPROP system and Remedy Databases
Conducted expediting of computers from multiple divisions Imaging computers and set-up workstations
Filed work tickets for: New Employee Set-up, Termination Employees Pickup
Managed workflow and service request through company's call ticketing system
Installed and configured a Network printer and Reimage Dell 330 workstations and Dell & IBM laptops
Created move tickets, equipment tickets, new employees and termination tickets within the Aliteris Database
Set up computers and desktop for new employees and if any computer problems she would troubles shoot to then fix problem
Updated Maximo using equipment search and conducted Hardware and Software upgrades
Documented supported system and application procedures and processes.
Sr. Document Controller
Aker Kvaerner - Houston, TX
September 2007 to February 2008
Maintained central master file of all incoming and outgoing documents; conducted documentation of files and document logs
Processed all engineering documents and created distribution matrix
Maintained only the most current documents in circulation and expedited required vendor documents
Ensured that the best practices of document management processes and procedures are being use by the project team members
Files all received electronic documents appropriately with attributes and correctly within the folder structures;
Maintained a filling index for any hardy copy engineering documents and an archiving strategy for hard copy project documents for closeout and project datebooks
Conducted data entry check in document to ensure that l the most current revisions in the database
Kept a master document register in an access database
Maintained electronic programs files, which may include Word, Excel, PowerPoint, Acrobat
Created transmittals for incoming/outgoing vendor documents
Project Document Coordinator
Black & Veatch - Houston, TX
June 2005 to September 2007
Managed the distribution of all documents to external client/internal; Vendor Documents (Incoming/Outgoing)
Uploaded Incoming/Outgoing documents into Viper and Engineering documents in PDDS
Scanned all Vendor and Engineering documents into Cygnet and ensured quality of scanned documents.
Trained Engineers to use Cygnet Docbase
Ensured the distribution of documents to Engineers and Client
Converted AutoCAD Micro-station, Word & Excel files to PDF (Acrobat)
Wrote procedure for Client Comments
Managed various FTP Sites for Client and used various Project Distribution Matrixes
Inputted documents (drawings, word docs, excel spreadsheets for issued to Cygnet
Kept track of all documents sent to Vendors
Prepared project data books and ensured the filing was current for the Project
Document Coordinator
OxyoGeo Space - Houston, TX
January 2005 to March 2005
Maintained Weekly NCR & CAR Reports
Set-up filing systems for the Quality Management Department
Maintained calendar for Quality Manager
Answered phones for the Department
Education
Associate of Arts in Business Administration in Business Administration
America InterContinental University - Schaumburg, IL
2010 to 2013
May 2018
NotaryRrepublice
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