HR Operations Specialist

BETHANY B MOORE

****************@*****.***

https://www.linkedin.com/in/bethany-moore-a327b944

Summary:

Experienced HR professional skilled in case management, employee support, policy application, and compliance. Proactive in addressing customer queries, resolving issues, and ensuring timely communication. Strong attention to detail and ability to navigate ambiguous situations with sound judgment

Skills

●Microsoft Office: Excel, Word, Access, Teams

●40 Wpm typing speed with 96% accuracy.

●Salesforce

●Dayforce

●Workday

●ADP

●Peoplesoft

●HRIS

●COVID Procedures

●Jira Team (Workday Tickets)

●Service Now (casework)

●SharePoint

●Equafax

●Okta

●Unemployment update for PA associates

Oracle Applications

Experience:

PerkinElmer (Axelon Services)

December 2022- June 2023

HR Advisor - remote

●Completed Newhire Onboarding documents

●Monitored paystubs and PTO balances

●Pulled Audit reports

●Provided company policy/procedures

●Completed LOA requests

●Assisted with Benefit enrollment

●Worked escalated Workday Tickets

●Processed Company payouts

EnvisionHealthcare (Kforce)

September 2022- November 2022

HR Operations Specialist - remote

●Assisted with onboarding

●Ensured pre-screened information validity for new hires

●Clarified policy and procedure inquiries

●Procesed all data change requests

● Created and distributed reports to partners.

●Met established SLA

●Opened and Closed cases in ServiceNow

●Managed payroll with ADP System

PerkinElmer (The Fountain Group)

February 2022- August 2022

HR Admin (Advisor) - remote

●Tracked employee compliance for Covid protocols

●Pulled audits for reporting requests

●Processed all newhire I-9s

●Monitored paystubs and timeoff balances

●Answered incoming emails regarding company policy/procedure

●Placed/Returned employee on LOA

●Provided benefit information, how to enroll in benefits, open enrollment, qualified life events, etc.

AmerisourceBergen (The Fountain Group) September 2021 – February 2022

HR Coordinator - remote

●Handled COVID protocols including policy, tracking and maintenance.

●Processed COVID Leave of Absence for employees

●Pulled reporting audits as requested

●Maintained employee records concerning personnel-related data

●Maintained organization charts

●Unemployment verification claims

Bank of America (Collabera)

February 2021 - April 2021

HR Project Manager- remote

●Documented cases in Workday

●Mitigated risk and evaluated information received to form fact-based decisions, solve problems, and make formal recommendations in a time sensitive environment

●Placed and returned associates on Leave

Lowe's Corporation

March 2019 - November 2020

Human Resources Specialist - Mooresville NC

●Handled high volume calls in a call center environment

●Interpreted company policy and procedures

●Assisted with basic transactions

●Processed Benefit Enrollment

Aon Hewitt

January 2015- December 2018

HR Representative - Charlotte NC

●Provided professional, knowledgeable, helpful, courteous, and responsive customer service.

●Toggled between multiple screens and systems, to provide support

●Handled high volume of inbound calls

●Benefit Enrollment

Education:

Fisk University

B.A. English

2005

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