Customer Service Representative

Contact

**********@*********.***

www.linkedin.com/in/debbie-

bankston-patton-659b8893

(LinkedIn)

Top Skills

Customer Service

Administration

Freight

Certifications

Team manager

Honors-Awards

Customer Service

Debbie Bankston-Patton

Operation Support /Customer Service Representative Atlanta, Georgia, United States

Summary

Advanced Experience & Customer Service Skills with over twenty years of experience including Retail, Credit Department, Transportation Industrial, Logistics, and Warehouse. Experience

YKK AP America Inc.

Customer Service Representative

November 2023 - May 2024 (7 months)

Austell, Georgia, United States

Data Entries of customer orders, communication via phone to both customers and sales support on orders entered, Solved orders issues, and also traced orders in the AS400 to warehouse production, released orders within twenty- four orders, and sent out to production for completion, filed orders away after releasing to production, use configurator for custom doors, windows, and frames based on customers request, checked entry orders daily for errors and corrections and having the customer sign off before releasing to the warehouse for production, emailed and scanned orders entry, used Excel to access the different location for customer deliveries, the assigned territory was Tennessee.

Averitt Fulfillment Warehouse

Operational Specialist/Freight Clerk

March 2021 - January 2023 (1 year 11 months)

Atlanta, Georgia, United States

Communicated via email on outbound and inbound carriers daily, received drivers with shipments on arrival provided directions for inbound and outbound shipments coming into the warehouse, used the warehouse management system, opened/closed shipments, and prepared bill of ladings for the carriers. made sure all shipping documents were correct and followed standard and operational procedures, on departure of the drivers, entered into the warehouse management system all shipments and maintained all data and records related to shipments, helped to resolve any discrepancies involving shipments, assisted in picking orders and having the product staged by a Page 1 of 3

warehouse worker for carriers and pickups, assisted with other administrative duties, ordered office supplies, filed all outbound and inbound paperwork, scanned items to be accessible when needed, coordinated employee events on special occasions, accessed the AS400 for tracking shipment and entering pickups

Averitt Express Service Center

Freight Clerk/Customer Service

August 2004 - March 2021 (16 years 8 months)

LTL Service Center Fulton Industrial

Customer Service, weekly payroll functions, billing, scanning, helped with entering pickups for dispatch, filing, manifest bills, processing carrier's bills accurately and promptly and filed at the end of the day, payroll (Kronos )are entered missed time and vacation times (PTO’S), bereavement, jury duty, etc entered, submit summary sheet weekly, backup for bank deposit, accessed the AS400 for data entry, accessed office 365 for email, worked the regional driver report daily for corrections and errors, helped coordinate office events during the holidays.

Douglasville (Arbor Mall) Sears

Hub Supervisor

January 2001 - August 2004 (3 years 8 months)

Douglasville, Georgia, United States

Hub Supervisor in the back office where merchandise is picked up, answers incoming calls from customers with complaints, and emails, supervised 4 associates, including coaching, covering annual reviews, mentoring, and the weekly schedule, during the tax season from January through March assisted with H&R Block cashing customers' checks daily during the tax season, the store safe was secured in the back of the store and had to be counted twice a day assisted customers with any issues or discrepancies with merchandise pick up and made sure the merchandise was loaded promptly and safely, make sure the back office stayed safe and neat.

Sears Regional Credit Card Department

Customer Service Team Manager

July 1989 - August 1996 (7 years 2 months)

Tucker, Georgia, United States

Supervised 15 associates in the call center daily including monitoring customer service calls for quality assurance, and coaching, and covered annual reviews for areas of improvement. Issued incentive rewards for Page 2 of 3

associates that had the best (CPH) calls per hour monthly, answered all incoming emails, faxed documents, and referred them to the appropriate department within the call center. Take on escalated calls from customers with problems that the associates were not able to resolve, follow up on monitoring associates for customer service, and work the collections department with accounts over 30 days past due.

Sears, Roebuck and Co.

Sales Stock Associate

August 1986 - July 1989 (3 years)

Atlanta, Ga (Cumberland Mall)

Customer Services, cashiering, inventory, stocked merchandise, sales, kept the cash area neat and clean, answered incoming calls from customers, and assisted customers with merchandise and checked on phone orders. Education

Georgia State University Perimeter College

Associate's degree, Business Adminstration · (June 1986 - June 1988) Benjamin E Mays High School

High School Diploma · (August 1979 - June 1983)

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