Medical and Customer Service skills
Resume:
Deknetra Perry
Wilmington, DE *****
*********@*****.***
A challenging, position where I can utilize my education and experience in Medical Billing and become a valuable asset in Medical Healthcare system.
Authorized to work in the US for any employer
Work Experience
In Home Caregiver
N/A - Wilmington, DE
September 2017 to April 2022
Caregiver for mother until her passing.
Insurance Representative
HBCS - Wilmington, DE
May 2017 to August 2017
Researching and solving Medicare claims to be processed and paid correctly while also maintaining a timely manner.
General Clerk
Division Of Social Services
October 2016 to May 2017
Responsible for entering clients benefits into system Answering and transferring phone calls Scan copy and maintain files Ensure accurate data is input into the system
Medical Biller/PSA
Department Of Veterans Affairs - Wilmington, DE
August 2001 to May 2011
Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations Receive payments and post amounts paid to customer accounts Advise customers of necessary actions and strategies for debt repayment Answer customer questions regarding problems with their accounts Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
Documenting/Recording Information
Processing Information
Making Decisions and Solving Problems
Analyzing Data or Information
Performing Administrative Activities
Experience with: Diagnostic and procedural coding software, Healthcare common procedure coding system HCPCS software, Medical procedure coding software, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Spreadsheet software
Housekeeping and Dietary Aid
Robino Assistant Living Facilities - Wilmington, DE May 1995 to October 2001
Responsibilities
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Disinfect equipment and supplies, using germicides or steam-operated sterilizers Keep storage areas and carts well-stocked, clean, and tidy Sort, count, and mark clean linens and store them in linen closets Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Training and Teaching Others
Organizing, Planning, and Prioritizing Work
Assisting and Caring for Others
Experience with: Cleaning brushes, Dust mops, Housekeeping carts Administrative Office Assistant
Dr. Fallorina Primary Care - New Castle, DE
August 2001 to September 2001
Responsibilities
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Complete and mail bills, contracts, policies, invoices, or checks Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail Monitor and direct the work of lower-level clerks
Review files, records, and other documents to obtain information to respond to requests Documenting/Recording Information
Performing Administrative Activities
Organizing, Planning, and Prioritizing Work
Updating and Using Relevant Knowledge
Interpreting the Meaning of Information for Others Experience with: 10-key calculators, Billing software, Data input scanners, Database software, Electronic Data Interchange EDI systems, Medical condition coding software, Medical procedure coding software, Microsoft Office software, Records management software Education
Certificate in Medical Biller/Health Insurance Claims Examiner Program Dawn Career Institute Inc - Wilmington, DE
2001 to 2001
Diploma in Basic
Wilmington High School - Wilmington, DE
1995 to 1998
Skills
• Workers Compensation claims, Dental and Prescription Billing and also Tort Feasor cases (9 years)
• Medical billing
• ICD-10
• CPT coding
• Accounts receivable
• Microsoft Excel
• Customer service
• Microsoft Office
Assessments
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
March 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Completed
March 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate