Customer Service Rep

Rachael Williams

**********@*****.*** 954-***-**** Fort Lauderdale, FL

SUMMARY

Seasoned Customer Service Rep with 9 years of experience in high-volume call environments and customer care. Excelled in issue resolution and maintaining detailed customer interaction records. Seeking to leverage expertise as a Customer Service Rep to ensure outstanding client support and satisfaction. WORK EXPERIENCE

Chewy Fort Lauderdale, FL

Remote Call Center Customer Service Representative Mar 2022 - Jan 2024

• Addressed and resolved customer inquiries effectively, delivering accurate assistance to ensure customer satisfaction.

• Documented detailed customer interaction records, capturing feedback and resolutions for quality service enhancement.

• Contributed to continuous improvement initiatives by utilizing customer feedback to refine service delivery processes.

GMS Connect Fort Lauderdale, FL

Data Entry/ Customer Care Rep Oct 2017 - Nov 2023

• Ensured a supportive and efficient learning environment through daily assistance to students.

• Facilitated the smooth operation of educational activities, enhancing student engagement.

• Promoted student participation by effectively managing daily classroom dynamics. Faith Farm Ministries Fort Lauderdale

Front Desk Sales and Customer Service Rep Dec 2014 - Jun 2019

• Effectively handled a significant number of inbound and outbound calls, resolving customer inquiries and concerns with a commitment to high-quality service.

• Kept meticulous records of customer interactions, noting details and subsequent actions to maintain organizational standards and enhance service efficiency.

• Implemented follow-up procedures to ensure customer satisfaction and continuous improvement in service delivery.

EDUCATION

Stranahan High School

High School Diploma, High School or Equivalent

CERTIFICATIONS

Customer Service Skills Course, Career Source 2023 ServSafe

Food Handler Certification

Driver's License

ServSafe

SKILLS

Great Communication • Customer Service • Call Center • Customer Support • Customer Care • CSR • Food Service

• Office Administration • Front Desk • Food Safety • Sales • Microsoft Office • Restaurant Management • Food Preparation • Restaurant Experience • Cash Handling • Kitchen Experience • Phone Etiquette • Furniture Sales • Merchandising • Cashiering • 10 Key Calculator • Clerical Experience • Hotel Experience • Salesforce • Retail Sales

• Communication Skills • Basic Math • Pos • English • Computer Skills • Cooking • Guest Services

Contact this candidate