Customer Service Nursing Assistant
Resume:
Katie Kennen
Your future employee of the month.
Bridgeport, OH
*************@*****.***
I have fourteen years experience as a CNA, STNA, HHA, DSP, caregiver. I have experience with wide varieties of ages and multiple diagnosis mainly geriatric and long term care facilities.
I have had clerical, management, and customer service experience as well and continue to grow experience with each individual field as I stay employed. I am always eager to learn more and give my best effort, show respect, and provide support and give care .I always give forth my best effort,as I strive for success and happiness . I am looking for my lifelong career, advancement opportunities, ability to gain more experience and will absolutely always be committed as an employee.
I tend to be the leader and it is usual I am the trainer in any facility I have worked for prior . I have the go -getter attitude ; as any employee should at work ! I have had great attendance and always have been on time, worked massive amounts of overtime, picked up on my days off. I want to be the employee who actually makes a difference and earns their wages, promotions, and respect.
In time, I look forward to being your future employee of the month! Willing to relocate to: Bridgeport, OH - Washington, PA - Wheeling, WV Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
CommuniCare Health Services-Wellsburg, WV
May 2023 to Present
• ADLs for all residents per shift responsibilities
• Feeding and bathing as scheduled
• Provide support and care for ambulation, transportation, activities
• Answer call lights promptly and efficiently
• Document on every resident before end of shift
CNA - Certified Nursing Assistant/HHA
Interim HealthCare Staffing-Wheeling, WV
January 2021 to April 2023
• Worked in a home environment
• Took care of approximately 7 MR patients daily
• Provided patients/residents with care and companionship
• Monitored vital signs
• Delivered medication to residents
• Served meals
• Aided clients and residents with personal hygiene
• Assisted residents with activities of daily living
• Aided in lifting residents when necessary
• Changed bed linens
• Cleaned and sanitized rooms
• Recorded resident care daily
• Assisted with wound care
• Coordinated activities for residents
• Performed post-mortem care, if needed
• Transported clients in medical van to and from appointments and Dayhab
• Kept clients on a structured schedule
• Followed programs as directed for each individual
• Gave care, respect,and provided companionship
• Trained new employees who would be starting
Customer Service Representative
Fab it steel supply-Wheeling, WV
August 2017 to March 2021
• Stock and managed order
• Cleaned and organized items
• Prepared orders being processed
• Provide customer service guaranteed
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls promptly and professionally
• Scheduling management
• Processed payments, collected debts or amounts due
• Clerical /management/customer service
• Trained new employees, interviewed, hired, scheduled
• Prioritized orders, tasks, stock items
Certified Nursing Assistant
Peterson Rehab Hospital & Geriatric Center-Wheeling, WV June 2014 to November 2017
• Provided individualized and friendly care for residents
• Checked vital signs
• Assisted 22 residents patients daily
• Rehabilitation and geriatric care
• Leadership and independent work
• Showered and bathed residents
• Documented and reported any necessary changes to RN supervisor
• Answered call lights promptly
• Passed trays and fed residents if needed
• Stayed positive, committed, professional
Cashier
Gumby's/Geno's-Wheeling, WV
October 2014 to November 2016
• Opened and closed store
• Welcomed customers
• Answered questions
• Assisted customers in finding or ordering merchandise
• Promptly addressed customer complaints
• Maintained drive thru and front counter
• Kept clean,neat, and organized environment
• Handled and managed money
• Start of day/ End of day reports
• Helped with scheduling and covered call offs at other stores
• Opened / closed store per shift worked
• Assisted with orders, stocked, organized
Education
State certification in Certified nursing assistant (CNA) Wheeling Park High School - Wheeling, WV
2005 to 2009
Skills
• Certified Nursing Assistant (10+ years)
• First aide (10+ years)
• Home health aide (8 years)
• CPR certified (10+ years)
• Customer Service (10+ years)
• Management Experience (7 years)
• Money Handling (10+ years)
• Organizational Skills (10+ years)
• Time Management (10+ years)
• Stocking (10+ years)
• Cleaning Experience (10+ years)
• Hospitality Experience (10+ years)
• Secretarial (5 years)
• Filing (5 years)
• Order Fulfillment (3 years)
• Office Experience (5 years)
• Telemarketing (4 years)
• Supervising Experience (6 years)
• Microsoft Word (3 years)
• Typing (4 years)
• Microsoft Office (1 year)
• Medical Terminology (10+ years)
• Personal Assistant Experience (10+ years)
• Schedule Management (3 years)
• Patient Care (10+ years)
• Order Picker Experience (3 years)
• Medical Office Experience
• Medical Records
• First aid (10+ years)
• Laboratory Experience
• Vital Signs
• Hospital Experience
• Clerical Experience
• Insurance Verification
• Phone Etiquette
• Medical Coding
• Medical Billing
• HIPAA
• Caregiving
• Office Management (5 years)
• Computer literacy
• Marketing
• Acute care
• Pediatrics
• Critical care experience
• ICU experience
• Primary care
• Behavioral health
• Employee Orientation
• Quality Assurance
• Nursing
• EMR Systems
• Epic
• Schedule management
• Customer service
• Individual / group counseling
• Hospitality
• Vital signs
• Hospital experience
• Pediatrics
• ICU experience
• Medical records
• Medical terminology
• Critical care experience
• Typing
• Medical coding
• Clerical experience
• EMR systems
• Supervising experience
• Telemarketing
• Personal assistant experience
• Cash handling
• Laboratory experience
• Office management
• Quality assurance
• Order fulfillment
• Marketing
• HIPAA
• Driving
• Cash register
• Epic
• Sales
Assessments
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
December 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Medical terminology — Proficient
January 2024
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Completed
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Protecting patient privacy — Proficient
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Home health aide skills — Proficient
May 2023
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Available to start immediately
• Willing to work any shift
• Willing to work overtime
• Willing to work weekends
• Willing to work as on call
• Reliable transportation
• Current CPR and AED certification
• Active Certified nursing assistant license in the following states : West Virginia, Ohio, & Pennsylvania document can be provided if needed
• Verification of a negative 2- step TB screenings current also fully vaccinated for COVID 19
• Valid BLS expiring 01/2025
(PROFESSIONAL REFERENCES:)
Randy Forzano HR Director
Good Shepherd Nursing Home
Work: 304-***-****
Judy Nesbitt ADON
Peterson Rehabilitation Hospital
Work: 304-***-****
Carol Baker Personal Supervisor
REM group home on GC&P
Cell: 740-***-****
Contact this candidate