Front Desk Customer Service
Resume:
Jennifer Mesheh
Orange City, FL *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Collections Representative
Concentrix- Goldman Sachs - Lake Mary, FL
December 2021 to Present
Answer calls for customers inquiring about their GM Mastercard. Help set delinquent customers up with payment plans. Work with overdue customers to get a payment. Outbound and inbound calling. Try to also keep customers from closing their accounts.
ACH Processing Agent
Mphasis/ Digital Risk (LPL Financial) - Lake Mary, FL June 2021 to Present
Process ACH and Move Money forms and applications for LPL Financial. Move the client's money to and from different accounts per request as an On Demand, Period Request or a One Time Distribution for non retirement accounts.
Front Desk Screener/Receptionist
Park Med/ Advent Health - Orange City, FL
May 2021 to September 2021
Greet visitors at the front desk coming into the hospital. Check in the visitors using the Fast Pass system. Screen all visitors and employees for Covid 19. Escort visitors to destinations when needed. Deliver items to rooms that can not have visitors. Wrote reports at the end of each shift on exceptions and the events of the day. Call to get exception permissions from nurses. In the ER, check in patients at the door needing medical attention.
Amazon Fulfillment Associate
Amazon Fulfillment Center - Deltona, FL
April 2021 to June 2021
Unload items and put away items that came in on the truck from Amazon sellers. Prep Cook
McDonald's - Deltona, FL
January 2015 to April 2021
Prepare burritos, salads, parfaits. Stock up for the next day. Wash dishes. Run drive thru. In Home Private Caregiver
Spring Hill Memory Care--Private - Lake Mary, FL
June 2020 to December 2020
Care for an elderly woman with dementia. Watch over her. Play games, watch TV with her, make sure she eats her meals. Arrange doctor appointments. Administer her medication. Help her to the restroom. Help get her dressed in the morning. Do some light house work and care for her dog. Administrative Assistant/Manager
McDonald's - East Windsor, NJ
June 2006 to January 2015
Make employee schedules, truck orders, inventory, banking,. Keep track of labor and sales. Run errands, fill in as a manager when necessary. Decorate the store. Arrange special events. Important phone calls to customers and McDonald's affiliates. Call for repairs, pay company bills. Put new employees into the system, filing.
Retail Sales Associate
Marshalls TJX Stores - Princeton, NJ
July 2002 to August 2006
Customer Service Desk, cashiering, stock merchandise, clean the store, price changes. Customer Service
Walmart - Princeton, NJ
April 1996 to May 2002
Answer phone calls for management. Customer Service Desk, cashiering, garden center, electronics. Education
Graduated in Pharmacy Technician
Ashworth
March 2018 to December 2020
Certificate in Business Technology in Business Technology Mercer County Area Vocational-Technical School - Ewing, NJ September 1992 to June 1994
High school diploma in Basic
Hamilton East Steinert - Township of Hamilton, NJ
September 1990 to June 1994
Skills
• English
• Cashiering (10+ years)
• Customer Service (10+ years)
• Microsoft Excel (10+ years)
• Computer Literacy (9 years)
• Administrative Experience (9 years)
• Microsoft Word (10+ years)
• Typing (10+ years)
• Word Processing (10+ years)
• Clerical Experience (9 years)
• 10 Key Data Entry (9 years)
• Data Entry (9 years)
• Computer Skills (9 years)
• Pharmacy Technician Experience
• Phone Etiquette (10+ years)
• Cash Handling (10+ years)
• Office Experience (9 years)
• Food Preparation (10+ years)
• Food Service
• HIPAA
• Basic math
• Time management
• Microsoft Office
• Kitchen Experience
• Supervising experience
• Pet care
• Restaurant experience
• Management
• Restaurant management
• ACH
• Dementia Care
• Senior Care
• Cake Decorating
• Order Entry
• POS
• Communication skills
Certifications and Licenses
Registered Pharmacy Technician
Present
presently studying for the PTCB
Food Handler Certification
August 2012 to November 2018
Serv Safe
Wilton Cake Decorator
Present
Assessments
Cashier skills — Highly Proficient
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Familiar
February 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Cashier skills — Highly Proficient
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Customer service — Familiar
February 2021
Identifying and resolving common customer issues
Full results: Familiar
Cleaner fit — Highly Proficient
March 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work style: Reliability — Proficient
March 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Expert
March 2021
Level of motivation and discipline applied toward work Full results: Expert
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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