A Team Customer Experience
Resume:
My mission is to let my inner light shine. I believe in living and
working by the Golden Rule; treat others as ‘they’ want to be treated. It is my quest to encourage others to be the best they can be. I work with others who want to give their all everyday! I have one directive- a team must have a commitment to communication in order to function at its highest potential. As the Manager and Spa Coordinator of the Columbia River Day Spa and the Spa Director of Elements by the Sea highlighted accomplishments include: Readers Choice Award for Best Day Spa the Coast Weekend, voted #1 Day Spa on the North Coast in the Oregonian. We were featured on
destinations travel shows.
As a Manager I oversee staff with encouragement and a team approach. Daily Operations and the intricate functions are followed to ensure great customer experience and maximum profitability.
During these unprecedented times, I believe kindness and compassion are key. Modeling excellence and charitable connections are not just for a company's bottom line but an everyday action to benefit humankind.
As a leader, I work to showcase how essential it is to show empathy and consideration in every moment, to the best of my ability. My forte is helping people feel comfortable. I create a cohesive culture. I love an organized atmosphere where systems and protocols are set and given to everyone. It is important that a team aligns under the same goals so the best and highest good is sought after. Working professionals are expected to be mature adults and to be accountable.
We are each responsible for our own actions. Every situation that arises is for our learning and it is our choice to adjust our emotions and our attitude. We must make the choice to see every instance as an opportunity instead of a struggle. We always have the chance to reflect on what is best in every circumstance. It is in the moment of challenge when we can witness our greatest achievement. We can actually learn to be grateful for challenges because it helps us define what we want. I believe we can begin to co-create together the world in which we want to live; a world of peace and harmony. Thank you for taking the time to read these heartfelt expressions. I look forward to meeting with you in person.
Angela
Angela Jeanne Hartnett
********************@*****.***
OBJECTIVE:
Using the management and team building skills I have obtained, I seek to grow my career as a leader and Manager.
EDUCATION:
Shadle Park High School Graduate- Diploma - Spokane, WA. 1993 Christine’s Institute of Hair Design- Cosmetology Degree- Spokane, WA. 1994 Personality Training- Advanced Personality Training Certification Traverse City, MI. 2005 7 Habits of Highly Effective People- Certification Seattle, WA. 2005 Toastmasters Certificate- Bremerton, WA. 2006
Advanced Leadership- Bremerton, WA. 2006
Studied Business Administration - Bachelor of Arts, University of Ashford Reiki Certification Level 1 & II - Cannon Beach, OR. 2011 Reiki Certification Level III - Castle Rock, WA. 2013 Kundalini Yoga Teacher - KRI Certification - Portland, OR 2015 PROFESSIONAL EXPERIENCE:
5/1990-10/1994 Mattie’s Restaurant & Bakery, Hostess, Server - Spokane, Wa 1/94-10 /94 J Riggings - Men’s Retail Clothing - Spokane, Wa 10/94 -6/96 Les Avant’ Garde (TIGI) Cosmetologist - Spokane, Wa 6/96- 7/97 Cuttin’ Loose (TIGI) Cosmetologist - Spokane, Wa 3/97- 10/99 HeadQuarters (AVEDA) Cosmetologist - Charlevoix, MI 10/99- 3/2000 Sunflower Café & Creamery (Starbucks) Barista/ Manager - Bay Harbor, MI 3/2000-10/ 2000 Weathervane Restaurant, Server, Catering - Charlevoix, MI 2001-2005 Mary Kay Cosmetics - Consultant / Director in Qualification - Charlevoix, MI 2005-2009 Convention Model & Talent Promotions- Brand Ambassador - Seattle, WA 2/2010 - 10/2011 Best Western Inn & Suites - Events, Weddings, Catering - Seaside, OR 10/2011 - 4/2012 Jones New York - Women’s Retail Clothing - Seaside, OR 2012-2014 Vitamix - Traveling Representative Washington, Oregon, Hawaii PROFESSIONAL/ MANAGEMENT EXPERIENCE:
5/2006- 6/2009 Columbia River Day Spa- Astoria, OR Spa Manager Overall Daily Operations, Payroll, Accounting, Taxes, Managed 19+ employees, Hiring/Firing, Team building, Coaching, Purchasing, Laundry, Spa Cleaning, Inventory, Retail Sales, Marketing, Radio, Promotions, Created Spa Menus and specials. 3/2009 – 2/2010 Elements by the Sea - Cannon Beach, OR Manager/Spa Director Managed Overall Resort Operations, AVEDA Spa, Managed 12+ employees, Overall Creation and Decor of Spa Environment, Created Spa Menus and Specials, Web design, Managed 11+ employees, Hiring/Firing, Coaching, Team Building, Laundry, Spa Cleaning, Purchasing & Maintaining Inventory, Retail Sales, Marketing & Radio Promotions. 2/2015 -10/2016 Estee Lauder - Honolulu, HIBeautyAdvisor/Sales Manager Macy’s - Ala Moana Shopping Center - $1.6 million Sales Counter, Led and developed a more synergistic team of 8 Beauty Advisors. Performed personal one on one coaching, and recruiting. Invested in return business using the My Client system, Performed MAGIC Sales, Strengthened and motivated team with Loyalty and Rewards Members Sales, Directed Pre Sales for two Gift Seasons. Enjoyed working with a team of Sales Managers. 9/2011 - Present Vision Alliance Consulting Business Consulting & Management Event Planning, Festivals, Conferences and Seminars; Leadership and Team Building, Business Mentoring, Human Resource Assistance, Web Design, Marketing, Advertising, Social Media Management, Consulting, Content Writer. Ad Creator. 501c3 Assistance. Job Search and Resume Creation.
12/2019 - 6/2021 Chico’s FAS Inc. - Sedona, AZ - Pinon Pointe Manager Manager of a team of six Sales Associates with sales, operations, asset protection, and human resources functions. Daily Operations. Light janitorial. Ensure a great customer experience and maximum profitability. Model sales expectations, Recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires. Monitor associate sales activities and productivity. Acknowledge and communicate performance to associates; motivate and train associates to achieve full potential. Visuals. Marketing.
1/2021 - Present Sun Moon - Sedona, AZ Yoga Studio Manage Manager, Web Designer, Social Media Manager. Print and Online Marketing. Overall Operations. Scheduling and maintains classes and special events. Mentored new owner for two years on how to conduct business with integrity. #1 Yoga Studio in Sedona for 2031 & 2022.
10/2022- 1/23 Director/ Event Manager. Sedona, AZ. The 7th Dimension Event Venue Director of Operations, Overall Management of business. Web Design, Social Media and Event Management. Print and Online Marketing. Scheduling and Booking. Email and phone communication with many participants. Daily and weekly meetings to discuss all details with DJ’s, event hosts and community members. 3/2024 - Present Sky Ranch Lodge Sales, Wedding Coordinator Responsible for site tours, sales calls, answering emails, engaging and planning with couples via zoom and phone calls, executing day of coordinator. Proficient at Microsoft EXCEL, OUTLOOK and WORD. Organization of event/ weddings, elopements, weddings, rehearsals, and receptions. Works with event, staff, set up and breakdown. SKILLS:
Professional, Integral, Detail oriented, Cheerful and kind, Constant Innovation, Deep Awareness of Business Ethics, Thrives Independently, Administrative in Processes, Community Relations, Event Planning, Community Outreach, Service Oriented Hospitality, Toastmaster, Advanced Leader, Strong Social Skills, Motivated, Inspirational, Driven, Gives 110%, Good eye Learned in wine tasting, Able to pare and suggest wines to patrons, Multi tasks, Creative, Thinks clearly, Streamlines processes effectively, Savvy with Web Design, Proficient in MS programs.
HOBBIES:
I enjoy serving and helping people. I learn and excel with technology, computers, systems and design. I love researching and writing about an assortment of topics. I am an author. I enjoy listening to music and taking long scenic drives. I am a KRI Certified Kundalini Yoga Teacher, Reiki Master and Sound Healer. I practice healing arts and meditation. I enjoy being warm, as opposed to being cold, but I enjoy all four seasons. I have raised a daughter who is 23 year old - married and lives on the east coast. I love animals. I always work to give 110% and strive to achieve greatness. I enjoy seeing others impacted by what I do. I want to help others have emotional experiences that are life changing. I pray that my life will be remembered and that my inner light will always shine through! REFERENCES:
Michael Weissenfluh Former Owner -Columbia River Day Spa 480-***-**** Daniel Schofield Hotel Manager/ Business Colleague/Friend 425.449-223 Anniken Moe LMT/Astrologer/ Former Employee 503-***-**** Laura Ferguson College of Melissa/Business Colleague 360-***-**** Shonagh Home Teacher, Author, Mentor, Client 206-***-**** Jessica Philips Owner, Sun Moon Studio Sedona 713-***-**** Gabriel Brown Downtown Browne Production 928-***-****
Contact this candidate