Customer Service Assistant Manager
Resume:
Gregory Martin
Assistant Manager ( Credit Manager ) - Rent A Center
Clayton, NC
*****.****@*****.***
To successfully obtain a position as a Driver where I am able to utilize my 25+ years' experience in customer service and management. Able to go above and beyond with my job in a professional manner is a must.
Work Experience
Owner/Operator
Next Level Barber Studio,LLC-Havelock, NC
October 2016 to Present
Owner operator, maintaining a safe and clean atmosphere/ environment for all customers that enters the shop. Clean and Sanitation of tools and implements prior to use. Use of hot towels, straight razors, and essential oil that's universal. Staffing and maintaining a 100 Sanitation grade since 2016 Fort Lift Operator
Guy C. Lee Building Materials-Morehead City, NC
September 2013 to April 2016
Loaded and unloaded tractor trailers from various materials from blocks to pine lumber to nails etc. Cleaning of box truck before loading, delivered 550+ sheet rock 3 times a week as needed. Stock lumber as needed, delivered doors and windows into customers homes and job sites. Store Manager
Handy Mart #133-Havelock, NC
June 2009 to August 2013
Store Manager which includes staffing, inventory, p&ls, ordering, up keep of building while ensuring staff was professionally dressed and well groomed
Assistant Manager ( Credit Manager )
Rent A Center-New Bern, NC
July 2002 to October 2009
Summaries of Responsibilities:
• Analyzed customer reports and documentation
• Answered and directed incoming calls and performed data entry
• Updated and made changes to customer files when needed
• Used computer hardware and software to scan, type, copy or fax data into the computer system
• In charge of a group of 4
• Assisted interviews as needed of new staff
• Filed order forms in a timely manner
• Prepared and distributed documentation pertaining to manager meetings
• Used via email to relay reports and upcoming events to all staff
• Delivery of product to customer homes and assembled merchandise in home
• Handled deposits and paperwork
• Retrievable of delinquent account from customer homes
• In charge of ( PPH) Fleet gas cars and insurance renewal info
• Cleaned merchandise as needed
• Greeting customers and assisting as needed to fit there needs
• Handled irate customers in a professional manner along with following company policy
• OSHA certified
• Made follow up calls daily
Exxon ( Handy Mart) EJ Pope & Son
Position: Store Manager
Summaries of Responsibilities:
• Assisted general public with a warm welcoming smile at all times
• Provided excellent verbal and written communications skill when assisting customers
• In charge of a group of 11 employees
• Provided patience and persistence with assisting customers in need
• Hired staff as needed, interviewed and trained in a timely manner
• Handled all paperwork daily
• Made schedules on a weekly basis
• Handles all reports as needed for corporate office needs if any
• In charge of C-Store office issues
• Ordered all merchandise in store including beer and wine
• Arranged reports on stores growth for quarterly managers meetings and when done I would bring back info to gain sales throughout staff
• Ordered all gas
• Keeping the store in a clean and professional environment was a must Oct 2006 - Marc
Life Inc
Position: Hab 3
Summaries of Responsibilities:
• Transport 6 consumers to and from workshop
• Prepare meals each morning and lunch per diet orders, along with assistance of hand over hand
• Med Certified
• Obtained TB shot 2014
• CPR certified
• Assist on doctor visits for selected behavioral consumers ranging from eye, teeth, and regular doctor appointments
• Passing of meds from blood pressure to controlled drugs each morning, up to and including 3 or more times daily
• Showering of consumers as needed mornings and or nights
• Ensure all consumers has activities to be conducted in on a daily basis
• Assisting consumers on daily goals of counting, learning colors, cleaning, and behavior programs
• Cleaning of home of 6 including all restrooms, bedrooms, living room and kitchen Education
High School Diploma
West Carteret High School
August 2002 to March 2003
Mechanics
Carteret Community College
Barber School
Skills
• Commercial driving
• Warehouse experience
• Heavy lifting
• Driving
• Tractor-trailer
• Customer service
• Cash register
• Construction
• Store management
• Cash handling
• Computer hardware
• Leadership
• Interviewing
• Sales
• Communication skills
• Moving
• Delivery driver experience
• English
• Basic math
• Computer skills
• Merchandising
• Organizational skills
Certifications and Licenses
Non-CDL Class C
CDL
CDL A
December 2022 to November 2027
Air Brake Endorsement
December 2022 to November 2027
Doubles/Triples Endorsement
December 2022 to November 2027
Additional Information
Skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to multi-task, adapt, and adjust to any fast-paced work environment
• Experienced with computer operations (MS Office, Excel, Outlook, Internet)
• Very dependable with little supervision needed and a self-motivator
• Available to work flexible hours, including holidays and weekends
• 15 years' experience with cash handling and data entry
• Ability to perform heavy lifting while standing for long periods at a time
• Strong leadership skills and a team leader
• Ability to key 40GWPM and 10key experience
• Telephone Etiquette
• Dependable worker little supervision needed and a self-starter
• Willing to go above and beyond to get the job done in a timely fashion
Contact this candidate