Customer Service Construction Manager
Resume:
Rostraver Township, PA *****
PROFILE
I am an energetic service professional that brings in a solid background in service environments and IT with an exceptional attention to detail. I can preserve and boost company revenue with my investigative skills, my ability to manage calls effectively and empathy towards complaints. I have over 15 years experience in assisting and troubleshooting over many different scopes of support. I am looking for a position I can excel at to make my true talent shine.
I choose to work remotely because that best suits my ability.
EXPERIENCE
NOC Technician 1, American Tower, Cary, NC- Remote
FEBRUARY 2024 – CURRENT
* I work with installers and technicians to install T-Mobile-American Tower shared generators on sites.
* I remote access and test startups on generators, transfer switches and POE systems that are in development and move them to ready status or troubleshoot if we cannot proceed.
* I use software programs Radix, Siterra and Salesforce for case and ticket creation and use Putty and GenLink for coding and remote startup of systems.
* Report pass or fail and all details of testing to Construction Manager on a site by site basis.
* Contract ends August 23, 2024
NOC Operator, Crown Castle, Canonsburg, Pa- Remote
MARCH 2023 — CURRENT
•I work with technicians and contractors to perform lighting inspections and test lighting system updates to confirm if they need to be escalated or can be closed.
•I log in and out technicians to sites while retrieving their information and advising them on the proper procedures and notices involving the property. I also record hot work, incidents and Migratory bird tickets to keep the staff up to date.
•I offer customer service to the land owners and assist with the problems they are experiencing. I try to reach out to the right operations member to make sure the issue is resolved quickly and efficiently.
•I assist in the troubleshooting of emails that are sent to different box locations and either resolve or distribute to the proper channels.
Customer Experience Associate, Waste Management, Coraopolis, Pa-Remote
NOVEMBER 2021 — NOVEMBER 2022
•I looked for additional ways to expand customer service by offering alternatives to the issues they were experiencing and forwarding to right department for issue resolution.
•I asked customers questions to determine, verify and solve common problems.
•I drafted and sent electronic information to customers regarding billing information and plans we had available.
•I resolved customers' issues related to cancellations, late pickups and rescheduling and billing discrepancies to encourage good customer relationships.
My Time Support Agent, Network Solutions, Newfold Inc, Drums, Pa-Remote
APRIL 2010 — NOVEMBER 2021
• Network solutions, bought by Web.com, bought by Newfold Incorporated •
I started as a domain technician and was able to diagnose all issues with
Domain name servers and Advanced Domain name servers.
• I was then moved into the sales team because I had customers that wanted
to work with me only and I continued their support until another team was
developed that took over my customer base.
• I was then moved to the MyTime Support team as an email tech/agent and
would troubleshoot the customers issues if it was Outlook, Thunderbird or
Macmail. I would remote access in and fix it to the best of my ability.
• I recommended strategies to improve technical operations and meet
system-wide technology goals
• If it was out of scope, I would either create a ticket or get them to a tier 3 technician.
Call Supervisor, MTM Marketing, Wilkes-Barre, Pa
MARCH 2009 — APRIL 2011
• I worked in management, scored all sales in excel and calculated the
percentage of incentive per sales person, set up all paychecks, supervised all
calls and confirmed sales
• I set staffing schedules, administered payroll, and coordinated equipment
maintenance
• I monitored numerous employee activities and assigned tasks to cover
demands
• I improved team performance by providing direction and hands-on support.
Website Editor, SpeedTV.com, Wilkes-Barre, Pa
FEBRUARY 2002 — FEBRUARY 2009
•I was one of three that edited and maintained the Speedtv.com website.
•Added reporters reports online with in the deadline every race weekend and added stories and interviews during the week.
•I updated scores and points for the website.
•Read and checked for errors and signed off for supervisor.
•I addressed accuracy, consistency, and appropriateness of digital materials.
•I researched topics in-depth using digital, physical, and in-person resources to supplement text and also edited authors' first drafts, suggested additional content updates, and returned works.
EDUCATION
Associate of Arts, Burlington College, Burlington, VT
AUGUST 1989 - JUNE 1991
Audio Technology Degree, Connecticut School of Broadcasting, Cherry Hill, NJ
JANUARY 1994- MAY 1996
SKILLS
HTML
Kentrox Systems
ITL Systems
Microsoft Office
Microsoft Office Word
MAS
Network Operations
Microsoft Excel
Microsoft Teams
Computer Skills
Data Entry
Data Analysis
Microsoft PowerPoint
Adobe Photoshop
Problem Solving
Ability to Work Under Pressure
Critical thinking and problem solving
Creativity
Adaptability
Communication
Teamwork
Effective Time Management Ability to
Multitask
Excellent Customer Service Skills
Nicole Crock
Contact this candidate