Customer Service Care

Malik S. Perry

***********@*****.*** 206-***-****

SKILLS

- Pleasant professional personality

- Dedicated to extraordinary customer satisfaction and service

- Proficient at multi-tasking, prioritizing tasks, and flexible in prioritizing and completing tasks

- Self-motivated highly organized

- Excellent written, verbal, interpersonal, and communications skills

- Organized and able to work steadily under pressure

- Skilled to assess situations and solve problems independently

- Works well as a strong team player

- Experience work with the Microsoft Office Suite

WORK EXPERIENCE

Wells Fargo – Lockbox Specialist January 2020 – Currently Employed

• Completes audit control logs, reports and communications timely and accurately, following all policies, regulations and procedures

• Adheres consistently to all Lockbox risk controls and immediately advise of any discrepancies regardless of assumed impact

• Complies with all regulatory requirements and ensure proper handling of all Healthcare and Protected Health Information

• Accelerates the receipt and processing of client documents,

• Prepares and process payments for clearing in line with standard bank operating procedures

• Process information for clients according to specified procedures and instructions

• Operates imaging equipment to accurately capture and process payments and documents.

• Remained knowledgeable of how my job performance impacts customers and businesses Wave Broadband – Customer Care Advocate February 2019 – January 2020

• Answered inbound calls and interacted with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary.

• Facilitated successful outcomes of customer inquiries, up to and including escalation

• Built professional rapport with customers by actively listening to understanding their concerns/comments

• Explained billing cycles, processes, and prorates effectively to ensure that customers understand billed statements.

• Prepared work orders when required, and ensured appropriate procedures were followed.

• Used tools and systems to accurately troubleshoot technical issues/concerns for the customer.

• Demonstrated strong ability to analyze and solve problems and maintain composure in stressful situations

• Provided clear and eloquent verbal and written communication

• Consistently met and exceeded established goals and performance metrics. Chipotle – Restaurant Team Member September 2018 – February 2019

• Managed production to comply with management guidelines to enhance revenues and profits

• Worked with management to resolve customer issues as they arise

• Performed all cooking/kitchen duties in a timely and efficient manner

• Prepared food for banquets and catered events

• Prepared food and following food safety guidelines at all times

• Assisted with storing merchandise and supplies after deliveries

• Maintained regular satisfaction, cleanliness and quality at all times Symetra via RICOH – Mailroom Representative July 2017 – October 2017

• Provided superior customer service while assisting office patrons

• Accurately processed and distributed incoming and outgoing mail by department and to individual employees

• Handled and secured highly sensitive and confidential documents

• Efficiently prepared and arranged pickup of letters and packages for delivery for appropriate carriers

• Managed inventory of shipping supplies

ETCC for WSDOT - Customer Service Representative - Seattle, WA - October 2016 - April 2017

• Research and resolve customer issues.

• Troubleshoot situations accurately, quickly and efficiently for customers

• Complete daily task in compliance with established policies and procedures.

• Able to develop and maintain good working relationships across functional groups

• Ability to effectively review team process documentation and provide knowledgeable feedback

• Assist customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone

• Capable of identifying appropriate prioritization of multiple work effort demands and effectively manage time

• Documented and quickly referenced information and knowledge provided by internal resources

EDUCATION

Lincoln Senior High School – East St. Louis, Illinois

Graduated June 1998

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