Program Manager Project

Candice collins leavell

CSM, SAFe, PMP®

719-***-**** ***********@*****.***

objective

Highly motivated IT Professional seeking a career as a Program Manager at CACI with 15+ years of Project Management experience. Eager to use proven strategies to manage and facilitate high-level projects while creating effective solutions and maintaining positive client and team relationships.

Areas of Expertise

Microsoft SharePoint

Microsoft Suite

Microsoft Project

Service Now

Dayforce

Tempus

Work Otter

Visio

Planview

Salesforce

Service Cloud

Jira/ Confluence

Ultipro

Procure to Pay (P2P)

Doclink

Innotas

Project Place

Jira

Version One

Confluence

Professional Experience

program project manager CACI Colorado Springs, CO (01/2021 – 05/2024)

●Provide leadership and guidance for team members which includes goal setting, productivity and setting timelines

●Evaluate Statement of Objectives to develop competitive bids for customer contracts

●Create Statement of Work for subcontractors to mitigate risk associated to project objectives

●Coordinate with cross-functional teams to resolve project issues, maintain timelines and mitigate risks, improving end-user satisfaction and productivity

●Update and create process documentation for PMO in alignment with government regulations

●Review customer contracts RFPs and statements of work to develop proposal estimations for large and small projects

●Assess and analyze potential risk associated with timelines, human capacity and monetary constraints

●Sustain effective communication and relay expectations with impacted stakeholders

●Develop program level plans to accomplish strategic objectives

●Review documentation and evaluate possible impacts for complex system improvements

●Mitigate financial impacts of experienced risks

●Successfully minimized financial impact of natural disasters on projects and programs, transitioning $5M from project scope to aid in relief and repair efforts

●Mentor and coach junior project managers on best practices, improving team delivery and efficient project outcomes

●Smoothly pivoted project efforts to meet changing needs of customers

●Effectively negotiated contractual obligations to meet several corporate financial benchmarks

IT SR PMO Program Manager Focus on the Family Colorado Springs, CO (06-2016 – 01/2021)

●Facilitated the strategic prioritization and delivery of technology driven enterprise level projects

●Maintained a holistic view and organizational/departmental efforts to manage the dependencies between projects

●Managed the execution of numerous project initiatives and product enhancements for enterprise systems for eCommerce, Payroll Processing and IRS reporting

●Assisted Product Owners in managing and prioritizing product backlog

●Mitigated risk associated with PII and HIPAA compliance

●Managed and tracked budget associated with product development

●Reviewed and negotiated vendor contracts and statements of work for project requests

●Monitored risk associated with timelines, human capacity and monetary constraints

●Modified growth strategy based on the needs and goals of employees

●Increased the amount of completed project initiatives by 20%

●Decreased Open Enrollment processes by 50%

●Decreased reconciliation processes by 20%

●Installation of tool reduced payroll department by 30%

●Managed portfolio of 60+ projects with an annual budget of $2.5 million

●Successfully transitioned workforce of 650 employees from onsite to remote, while maintaining goals and initiatives during COVID shutdown

●Provided company-wide training for over 650 employees for remote collaboration software

●Significantly reduced the amount of time spend on abandoned projects with more streamlined workflows

Project manager Google, North American Payroll Processing Colorado Springs, CO (04/2015 – 11-2015)

●Managed the transition of the North American Payroll Processing from a third-party international vendor to a state-side vendor

●Managed change focused communications to project team and stakeholders

●Maintained visibility to project risks and issues and provided creative solutions for mitigation

●Developed processes for project changes and additional statements of work

●Successfully completed a 6-month process project in 4 months

●Validated for data accuracy at a rate of 99.7%

●100% attrition risks were mitigated

Project management information system (PMIS) Sys Admin & Trainer Compassion International Colorado Springs, CO (05-2012 – 05/2014)

●Engaged to rebrand and re-establish value of a third-party project management product for the Global Project Office

●Conducted data configurations and manipulations to create interface dashboards and workflows

●Developed Business Intelligence reports to solve customer demands

●Modify enterprise tools by customizing/exposing data fields to fit the organization’s strategic goals

●Helped trouble-shoot root causes of BI and use the system for accurate corporate reporting

●Maintained deployment schedule change communications through internal websites

●Successfully produced corporate training with Project Management Institute (PMI) PDU accreditation

●Effectively trained 46 Project Managers on PMIS and distributed over 500 hours of professional development units

Education & Certificates

Bachelor of Arts University of Northern Colorado 2006

Security Clearance – Active (Secret)

PMP: Project Management Institute, License 1588665

CSM: Certified Scrum Master, License 000650995

Certified SAFe: SAFe® 5 Agilist 106*****-****

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