Administrative Assistant Program Manager

Summary

Sharp, dedicated administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast and enthusiastic learner with a strong ability to work independently or as part of a team. Adept in bookkeeping and expense handling. Articulate communicator with direct sales experience. Proactive and reliable, with a meticulously detail-oriented and organized nature.

Highlights

Filing & Organization

Accounts Payable & Receivable

Multi-tasking Expertise

60 WPM typing

SharePoint

Worker's Compensation

No Fault

Certified Customer Service Skills

Written & Verbal Communications

MS Office, SmartOffice CRM software

Excel

Deadline oriented

Salesforce

Data Entry

Scheduling

ICD-10

Market Research & Sales

Presentation Preparation

Staff motivation

Continuing Education

Patient Relations

Live Chat

Experience

Ashfield Health Care

06/2022-Present

Patient Service Representative (Remote Contractor)

Performed patient chart verification and updates via Salesforce and MedConnect

Enter and update data accurately and efficiently into the company’s computer systems and databases.

Verify the accuracy of data by comparing it to source documents and performing regular quality checks before triaging.

Review and correct any errors or discrepancies in the entered data.

Met company productivity requirements of 50 cases daily minimum

Provided excellent customer service when calling the patients with any discrepancies and status updates being sure to thoroughly answer any questions and follow HIPAA protocol

Verified patient tier exception status with the payer

Called providers to inform them of tier exception requests by their patients and provided all necessary steps to fill out the form

Confirmed patients eligibility for medical tier exception

Responsible for updating patient chart information, creating necessary tasks for the Tier Exception process, and following the company policy for Tier Exception completion in Salesforce

Assisted and requested team assistance via Microsoft Teams

Completed and submitted all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors.

Researched and resolved any electronic claim denials.

Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods.

Effectively transferred patient information from fax to electronic charts

Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Department of Health and Human Services 08/2020 – 02/2023

Administrative Assistant/Program Management (Temp Solutions) Raleigh, NC

Maintains database by entering new site location.

Collect, clean, and maintain large datasets from various sources, ensuring data accuracy and integrity.

Managed coordination team during pandemic ensuring batch work was completed urgently and thoroughly

Oversaw program changes from inception to completion ensuring team had all the training and understanding to complete batches

Organizing batch information and effectively correcting errors

Schedule team meetings via Teams to train on new software or system processes

Create PowerPoint presentations for training materials

Gathering information from paper forms to key into database using various platforms

Recording staff completions, entries, and errors.

Recording and correcting recipient vaccine administrations.

Prepares source data for computer entry by compiling and sorting information.

Establishing entry priorities.

Processes account source documents by reviewing data for deficiencies.

Verifying recipient information through government sources and true people search.

Assist callers with Immunization and vaccination records requests or changes

Contact pharmacy liaisons with inaccuracies and vaccination entry updates

Processing tickets submitted by phone, email, and Salesforce

Hope Home Care 02/2019 – Present

PCA – Personal Care Assistant Long Island City, NY

Assisted patient with travel needs

Assisted patient with hygiene (bathing, grooming) and dressing

Cooked for patient according to doctor's orders

Ran errands, performed laundry duties

Ensured patient went for daily walks as could be tolerated

Performed activities prescribed by physical therapist

When returned home from surgery I dressed and cleaned the wounds

Dispensed medication

CVS Health

08/2019 – 12/2022

Claims Examiner - Remote

Wilson, NC

Answer calls to resolve patient, provider or vendor questions and concerns

Review, research, analyze, and process complex healthcare claims by navigating multiple computer systems and platforms and accurately capturing the data/information for processing

Investigate missing patient insurance payments

Maintain charts in salesforce

Assisted with patient billing concerns

Triage cases after verification for adjudication

Called patients for missing information to update charts

Called payers to update patient insurance charts

Collected and reviewed all patient insurance benefit information, to the degree authorized by the SOP of the program.

Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.

Platinum Health Care 02/2010 – 02/2020

Executive Administrative Assistant Flushing, NY

Interview, hire and train staff

Manage office services by organizing office operations and procedures, designing filing systems

Preparing Payroll Reports

Prepare memos, schedule meetings, scan documents and input information

Coordinate employer's meetings with vendors

Transport/deliver medical records to various sites

Maintain employer's scheduling and court calendar

Verified insurance and managed Accounts Payable/Receivable

Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments accordingly.

Greeting claimants and visitors, in person or on the telephone; answering or referring inquiries.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains office flow by notifying provider of patient's arrival, reviewing service delivery compared to schedule and reminding provider of service delays.

Maintains business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs.

Verifying Workers Compensation or No Fault exams for IME appointments.

Detailed system allowing debt cap of $25,000 to be rectified. All debts owed paid in a 12 month period.

SD Protection Inc 03/2018-07/2018

Temporary Night Safety Agent

Conduct foot patrols to identify at-risk behaviors of the guests

Respond to reports by guests outside of tour group regarding at-risk behavior

Maintain communications with other agents to ensure all stations worked together

Provided appropriate dispute resolutions when necessary

Provided public safety by maintaining order, responding to emergencies

Kept detailed record of incidents and hourly patrol details.

Law Office of Joseph A Marra, PLLC 06/2012-08/2015

Legal Secretary/Intake Specialist Yonkers, NY

Initiate procedures to grant, modify, deny, or terminate legal representation, or refer applicants to other agencies for assistance.

Interview and investigate applicants for legal representation to gather information pertinent to their applications.

Frequently communicate with attorneys, paralegals and legal secretaries in order to process and adjudicate new cases

Record, compile and enumerate factual data and detailed evidence of potential claims

On behalf of the law firm, provide the initial contact with potential clients for Personal Injury, Worker’s Compensation, Social Security Disability, and Mass Tort claims via phone, walk in, or email.

Eye Care Advantage Inc 3/2005-1/2011

Sales/Delivery Queens, NY

Suggested eyewear for patients, sold eyewear

Delivered orders and responsible for house calls for the handicap and elderly

Responsible for booking and confirming patients

Phoned patients for late payments on glasses left in store before sent in to be dismantled

Verified patients insurance and collected payment

Entered all patients' information in INFOCUS system

Dispensed glasses and adjusted frames

Inventory control, managing supplies in the office as well as ordering supplies

Utopia Records 11/2003 - 12/2007

Office Assistant/Marketing/Promotion Brooklyn, NY

Supervised interns and responsible for all office duties (i.e. answering phones, making copies/faxes, routing mail, ordering supplies, etc.)

Scouting talent both on the street team and at clubs

Scheduling meetings, interviews and auditions, overseeing interviews/auditions

Calling clubs/high schools/colleges for Internship as well as radio stations

Creating presentations for photo shoots and marketing ideas, also the makeup artist

Arranging travel plans on the ground and in the air for CEO as well as Artists

Universal Survey Center 10/2001-08/2005

Call Center CSR New York, NY

Responsible for phoning clients to follow up on ticket submissions

Assisted prospective clients in managing their accounts

Dispatched customer calls to appropriate company departments for unresolved questions and concerns

Communicated with distraught customers, resolving concerns and questions, decreasing negative customer reviews by 46%

Address customer service inquiries in a timely and accurate fashion.

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Professional Development

06/2002 - Continental Academy

Received HS Diploma

8/2023 - Southern New Hampshire University

BS - Human Services

Contact this candidate