Customer Service Associate

Ariana Rose Friello

**** **** ***** **. *******, AZ 85009

PH: 480-***-****: *************@*****.***

Professional Summary

Service-oriented, CSA with 3 years background in Retail,customer services. Core competencies include Customer Leadership, Functional competency and People leadership, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service Speaking

Active Learning

Experience

Customer service associate Walgreens

Active Listening Time Management Service Orientation

Assist customers by providing information and resolving their complaints. Issue receipts, refunds, credits, or change due to customers.

Receive payment by cash, check, credit cards, vouchers, or automatic debits Answer customers' questions, and provide information on procedures or policies.

EXPERIENCE

LivGenerations 4/17/2019-6/19/2019

Server

• cut up fruits & vegetables

• prepare drinks

• remembering the residents names

• remembering what they ordered

• great customer service

• running back and forth helping out other servers

• cleaning up each station that was used

• gloves were to always be worn

• carrying a tray of food/dishes

• always on the go

Walmart Jan 2015 Feb 2016

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Answer questions regarding the store and its merchandise.

Greet customers and ascertain what each customer wants or needs.

Customer service associate

Walmart Feb 2016 to Feb 2017

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

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