AVP OPERATIONAL RISK

TODD SIFFEL

*** ******** ** · 859-***-****

*****-**********@*****.***

** ***** ******* ********** **** proven track record of exceeding goals, training and mentoring of talent; good communication skills along with a professional work ethic and the ability to excel as an individual contributor or lead in a team environment.

EXPERIENCE

AUGUST 2019 – PRESENT

KYC Operations Financial Crimes and Fraud Prevention Senior Analyst

Cards SPF/Embassy

Responsibilities are as followed

Perform KYC reviews and ensure documentation complies with procedures and KYC review standards, this includes scheduled & unscheduled reviews for Client types across varied risk business lines which including the monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due

Client Identification, Verification and Screening for information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions / Watch list Screening), these are validated based on existing information available or through approved third party sites or extensive research of client or potential PEP/SPF . Based on the results, enhanced due diligence checks are performed which include negative news and social media checks etc etc

Partner with internal departments (DPT, Blocks/Closures, Fincin) to ensure adequate due diligence process is carried out for customer accounts and documentation reviews

Accomplish goals through the management of a team of 10 analyst by ongoing coaching, communication, work queue audits reviews performance evaluations and any additional training whether it be the creation of new training decks 1:1 conversations, team conversations or acting as subject matter expert by hosting training classes all to ensure quality control standards of 85% and above are met consistently

Analyze KYC procedures and standards and process work flow for any gaps, clarifications or tech issues that may arise then report to leadership with recommendations on how to implement improvements Develop and maintain relationships with management and key stakeholders to ensure a strong understanding of business risk and controls.

Maintain and manage analyst workflow queue for any additional assistance or dispute claims

2017– 2019

ELITE CARD SERVICES

Deliver white glove style customer service experience to top tier Citi card clientele

Handle inbound calls from clients to assist with complex account issues ranging from credit line increase to educating clients on appropriate products and services to better suit their financial needs

Handle and file and attempt to resolve client complaints

2016-2017

RETAIL SUPERVISOR (CRU)

Handle incoming call complaints from clients regarding their retail accounts

Balance customer needs and bank requirements by exercising problem solving and decision making skills

2013-2016

HAT MORTGAGE COLLECTIONS

Responsible for mitigating company losses through collection efforts of pass due mortgage accounts by way of out/inbound calling

Provide clients with solution alternatives to help them remain in their homes, such as short term payment arrangements, loan modifications

2009-August 2013

Legal collections-Weltman Wienberg& Reis

Responsible for making customer contact to negotiate the repayment of debit

Arrange affordable payment plans within company and contact policy

Recommend legal action when payment is not forthcoming

SKILLS

Strong understanding of Risk and controls

Ability to prioritize work assignments and complete in a timely manner

Strong communication skills

Excellent attention to detail skills

Team management skills

Contact this candidate