Customer Service Data Entry
Resume:
Melissa Brennen
Columbiana, OH *****
****************@*****.***
Business management oriented professional with the years of experience and knowledge to develop and drive forward a successful business strategy.
Authorized to work in the US for any employer
Work Experience
General Manager
Tomtreyco, Inc - Massillon, OH
March 2023 to Present
• Manage a McDonald’s corporation restaurant and all crew members and shift managers daily.
• Customer Service
• Pay ins/Cash outs
• Food safety
• Training
• Scheduling/Dynamic Shift Management
• Hiring/onboarding
• Store OEA preparation
• Franchise pass/fail preparation
• Inventory
• E*restaurant programs
Event Planner/Coordinator
Events by Melissa - Columbiana, OH
June 2021 to Present
• Client service
• Event planning
• Decor
Legal Assistant/Receptionist
Payne Law office - East Liverpool, OH
August 2021 to March 2023
• Client services
• Outlook schedule
• Deed preparation
• Mortgage title work
• Excel data entry
• Filing
Store Manager
N2 by Davill - Boardman, OH
April 2021 to June 2022
1. Inventory
2. Invoicing
3. Managed a group of employees
4. Payroll
5. Customer Service
6. Employee training
7. Onboarding
8. Product development
Tax Coordinator
Inspire Closing Services LLC - Township of Moon, PA January 2020 to December 2020
• Data entry and mortgage tax research in 40 states
• Online tax search
• Compilation of tax amount
• Worked as a team
• Reviewed property descriptions
• Coordinated title vendor orders and assisted in the completion of those orders.
• Worked remotely
Engineering Tech. III
Columbiana County Tax Map Department - Lisbon, OH
May 1994 to November 2019
• Approve legal descriptions for deed transfers
• Approve land parcel plats and re-plats
• Approve annexation of land into municipalities
• Approve new property land divisions and new property surveys
• Approve dedication and vacation of roads and highways
• Calculate acreage for County Auditor's for taxing information
• Update county road map
• Update property maps using Auto-Cad computer programs
• Identify equipment lease alternatives, resulting in cost savings of thousands of dollars over my career.
• Prepared journal entries for bookkeeping
• Property problem research and problem-solving
• Assist the public with property questions and attorneys and title people in preparing their documents for recording.
• Work closely with county Auditor to update and maintain our county conveyance standards
• Work closely with the county planning commission on splits and plats less than 5 acres
• Customer service
Department Buyer and Manager
Ogilvie's Department store - East Liverpool, OH
June 1990 to May 1994
• Performed budget and cash flow analysis
• Purchasing and sales
• Pricing and invoicing of inventory
• Performed inventory analysis
• Prepared marketing and advertising campaigns
• Participated and planned fashion shows
Nurse's Aide
atkins nursing home - East Liverpool, OH
April 1989 to May 1990
Daily patient care, bathing, dressing, change bedding, feeding, assisting patient with walking, standing, etc. Provide patients with crafts and daily activities. Education
Associate of Applied Science in Business Administration/Communications Kaplan University - Davenport, IA
January 2004 to December 2005
Certificate and Laboratory Certificate in Phlebotomy University of Pittsburgh - Oakland, PA
1992 to 1993
Undergraduate/ no degree in Psychology
Kent State University - East Liverpool, OH
August 1988 to May 1991
Skills
• Proficient in Excel, Word and Power-point
• Experience in Auto-Cad map program
• Cash Flow Analysis
• Journal Entries
• Tax Experience
• General Ledger Reconciliation
• Pricing
• Event Planning
• Payroll
• Office Management
• Marketing
• Customer service
• Microsoft Office
• Documentation review
• Human resources
• Purchasing
• Typing
• Computer skills
• Supervising experience
• Microsoft Access
• Communication skills
• Microsoft Excel
• AutoCAD
• English
• ADP
• Databases
• Merchandising
• Profit & Loss
• Clerical experience
• Clerical experience
• Filing
• Restaurant experience
• Personal assistant experience (1 year)
• Interviewing
• Paralegal
• Accounts payable
• Typing
• Sales
• Front desk
• Proofreading
• Customer service
• Data collection
• Adobe Acrobat
• Wireless sales
• Cash handling
• Time management
• Inventory management
• Organizational skills
• Management (5 years)
• Inventory control
• Retail management
• Communication skills
• Leadership
• Supervising experience
• Conflict management
• Profit & loss
• Inside sales
• Salesforce
• Guest services
• Human resources
• Events management
• Windows
• Shift management
• Restaurant experience
• Schedule management
• Merchandising
• Office management
• Quality control
• General ledger accounting
• HIPAA
• Order entry
• Employment & labor law
• E-commerce
• Project management
• Customer relationship management
• Computer skills
• Microsoft Word
• Microsoft Excel
• Adobe
• CRM software
• Customer support
• Cash register
• Quick service & fast food restaurant
• Research
• Product Development
Certifications and Licenses
ServSafe
May 2023 to May 2024
Food safety certification
Assessments
Teamwork: Interpersonal skills — Proficient
July 2021
Responding to challenging team situations at work
Full results: Proficient
Case management & social work — Proficient
October 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Office manager — Proficient
October 2022
Scheduling and budgeting
Full results: Proficient
Recruiting — Proficient
October 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
January 2023
Providing care to patients in a home setting
Full results: Proficient
Data entry: Attention to detail — Proficient
September 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Proficient
July 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Working with MS Word documents — Proficient
January 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate