Customer Service Administrative Assistant

Esther Honing

C: 801-***-****

************@*****.***

Summary of Qualifications

For the last 2,8 years I have worked as a Part Time Office Manager for a local accounting firm. Worked for 2 years as an Administrative Assistant for the Wellness Center for American Express, due to Covid-19 the job got eliminated.

Over 20 years of experience in various industries: office administration, customer service, call center, retail store and office management practices, office applications, and general people management. A team-player with the ability to quickly build strong working relationships with fellow employees. Skills

Office Administration, customer service and communication, answering phones in a professional way, sales team management, detail-oriented administrative experience, preparing Tax folders for customers.

Office Suite: Excel, Outlook

Adobe E-Signature

Education

High School

3 years Bachelor Teaching Degree (Concentration: Elementary School) Computer 4GL programming/SQL/design courses

Accounts Receivable/Accounts Payable Certificate (Quickbooks) Language Proficiency

English – oral, reading, writing

Dutch – native oral, reading, writing

German and French – very basic oral, reading, writing Professional Experience

November 2014 – Present

Simply Preserve, Non-Profit Organization, Salt Lake City, UT Founder

• Mission is to aid people in becoming self-sustaining through canning and preserving

• Setting up the organization

• Organizing and being part of yearly canning party: getting produce, supplies, volunteers: canning peaches with volunteers for Elders at the Navajo Nation

• Trying to get donations

August 2021 – April-2024 (Part Time)

VCB, PC, Accounting Firm, Cottonwood Heights, UT

Office Administrator

In charge of the daily duties of the Front Office/Reception.

• Greeting customers

• Answering phone calls, emails

• Setting up appointments for different CPAs using Outlook Calendar

• Taking care of payments and registering and balancing deposits using Excel

• Preparing Client Tax Folders during Tax season, emailing Tax Returns and uploading to Company's Portal

• Using Adobe E-signature requesting signature on Authorization Form

• Preparing and processing incoming and outgoing mail

• Copying, scanning, archiving and filing documents electronically.

• Assist with projects / running errands

November 2020 – February 2021 (Part time)

Draper City, Finance Department - Utility Billing, Draper, UT Utility Billing Clerk I

Under the general administrative supervision of the City Treasurer:

• Assisting and interacting with the public and co-workers

• Educating customers about water, garbage and recycling services provided by the City

• Assisting in the maintenance, account billing, processing, collection, and scheduling of service(s) for City provided water, garbage and recycling utility services

• Answering incoming telephone calls and addressing customer concerns and inquiries regarding utility billing

• Organizing and utilizing the filing systems

• Creating service requests for water and garbage issues and following up with the appropriate divisions in Public Works and other city departments to complete requests

• Researching and processing return mail

• Maintaining garbage and recycling container tracking system

• Responding to customer inquiries

• Creating new service accounts and terminating old accounts for Water, Solid Waste and Storm water Utility Fund billing. This includes receiving new service agreements, obtaining account numbers and entering personal and billing information in the computer

• Creating renter profiles and linking them to the appropriate account(s) February 2018 – March 2020 (Part time) (Corona related termination) American Express, Wellness Center, Sandy, UT

Administrative Assistant for Nurse Practitioner for employees Performing a variety of administrative functions:

• Keeping track of appointments and events, update calendars accordingly

• Assisting the Healthy Mind Coach, Dietician, Pharmacist, which are part of the Wellness Center

• Preparing and monitoring invoices and expense reports

• Answering calls, instant messages and emails

• Reserving conference rooms

• Handling miscellaneous requests as needed from Nurse Practitioner

• Ordering supplies

• Scanning and digitally storing confidential, medical files

• Keeping office presentable and clean

• Representing the Wellness Center at regular in-house events

• Helping with organizing in-house events

October 2017 – November 2017 (2 month contract)

Humana, Medicare Health Insurance, Sandy, UT

Administrative Assistant/Receptionist

• Generating marketing material packages for Sales department

• Mass mail preparation for marketing blast

• Intake of calls from members with questions regarding materials delivered to them

• Scanning and digitally storing files

• Taking care of the front desk and the mailroom

• Moving packages weighing between 5-15lbs of incoming mail September 2015 – May 2017(Part Time)

Xango LLC., Multi Level Marketing Company, Lehi, UT Lead Customer Service Agent (Dutch and English Speaking)

• Working for a multi-level marketing company

• Answering phones and responding to customer needs and requests in English and Dutch

• Reading and responded to emails; Identifying, researching, and resolving customer issues

• Researching billing, payment issues and tracking orders

• Helping customers resolving problems with their Back Office

• Keeping notes on customer's account to keep communication optimal

• Following up on issues and tasks from supervisors and helping improve the call center in any way

• Having knowledge of XANGO compensation plan and assisting customers November 2012 – February 2016

Eddie Bauer, specialty retailer

Sales Associate / Part Time Assistant Manager/ Visual Merchandiser

• Leading the sales team and managing the store

• Organizing merchandise changes

• Presenting garments according to Eddie Bauer guidelines

• Meeting sales goal

October 2010 - January 2014 (volunteering)

February 2012- January 2014 (part-time paid)

Adopt-A-Native-Elder Program (ANE), Non-Profit Organization, Salt Lake City, Utah. Office Manager Assistant

• Supports the traditional Navajo Elders

• Order processing

• Create financial reports

• Correspondence

• Answering phone

• Stand-in office management

March 2010 – August 2010

Monavie, Multi Level Marketing Company, Sandy, Utah European Compliance Specialist

• Contacting Dutch, German, and French distributors by email and phone

• Ensuring distributors of Monavie's product are using company policies and procedures November 2008 – June 2009

Canyon School District, Lone Peak Elementary, Sandy, Utah Teacher's Aid

• Assisting four 6th grade teachers with student tutoring, homework assistance, and drama classes

• Teaching Dutch culture classes

April 2003 – June 2008

Eddie Bauer, specialty retailer, Sandy, Utah

Sales Associate / Visual Merchandiser

• Selling merchandise and meeting sales goals

• Presenting garments according to Eddie Bauer guidelines January 1986 – February 1995

Various Software Consultancy Company, The Netherlands and Great Britain From Trainee to Computer Programmer Consultant

• Analyzing, designing, and implementing software modules

• Writing functional, and technical designs

• Modifying, providing support and maintenance for different applications of in-house Software Information System and developing monthly reports

• Analyzing, enhancing and testing financial system

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