Call Center Executive Support

JULIA DUNBAR

*** ******* **** *********, **, ****4 803-***-**** ************@*****.***

CAREER OBJECTIVE

A detail-oriented central attending Liberty University with 10.5+ years of work experience, I aim to leverage a proven knowledge of back-office operations, confidential correspondence, and executive support skills to fill your company's call center successfully. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

B&D Enterprise, LLC, HAMPTON SC,

Director of Operations, Oct 2010 – 2024 (Retired)

Oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with product production, pricing, sales, or distribution.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, prepare work schedules, and assign specific duties.

EDUCATION/TRAINING

Liberty University

Lynchburg, VA

Bachelor of Science (B.S.) Biblical & Education Candidate (graduation May 2024)

Qualifications

Charisma: I am highly motivated, charismatic, and energetic

I bring excitement and enthusiasm to a room.

Team player: I will work as an integral part of a team that works and wins together.

I am articulate, persuasive, and willing to listen to and respect the views of others.

I confidently engage with colleagues at all levels to define needs and expectations.

Strategic problem solver: I have excellent critical thinking skills, dive into the details, ask intelligent questions, and think like an end user.

You can effectively identify varying needs and help bring training solutions that align with business goals and trainee needs.

Strong and articulate communicator: I am confident, eloquent, and persuasive and possess excellent presentation and negotiation skills to move projects and situations forward.

Proficient in the use of the Microsoft Office suite of programs

Proficient in the use of web conferencing tools such as WebEx and Zoom

Proficient in the use of online survey tools

Strong project management skills

Ability to manage and balance multiple projects of varying size, complexity, and visibility simultaneously.

Ability to work under pressure.

Detail-oriented, with proven time management and organization skills

Comfortable with raising questions, issues, ideas, or suggestions to co-workers of all levels across the organization.

Strong critical thinking skills

Strong interpersonal skills

Experience working in a sales organization.

Experience liaising with business groups to drive consensus on the approach to project activities.

AFFILIATIONS: American Red Cross

NAMI National Alliance on Mental Health

American Association of Christian Counselors

Who’s Who in America

American Red Cross

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