Customer Service Sales Floor
Resume:
Aquilla Faust
Customer Service
Columbia, SC ****9
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Apparel Quality Specialist
Goodwill Industries-Charlotte, NC
October 2022 to Present
Sorts donated clothing to meet quality standards and hangs pre-sorted clothing as needed in a retail outlet and donation processing center by performing the following duties
• Pulls clothing from bins to examine and determines appropriateness for sales floor in accordance with established quality standards
• Places salable clothing in appropriate bin to meet established quotas
• Places unsalable clothing in appropriate containers
• Counts presorted bins and completes a daily report reflecting totals
• Places clothing on sales floor racks and pulls clothing from sales floor racks to make space as needed
• Colorizes and organizes racks
• Hangs clothing and places on racks for transporting to the sales floor, keeping similar types of clothing grouped together and using the correct color rotation system
• Serves as back-up to Donation Material Handler, Apparel Hanger, and Cashier as needed
• Performs other job-related duties as assigned by any member of store management Commitment to Goodwill's Mission and Core Values - Actions are in line with Goodwill's Mission and Core Values
Driver
Lyft, Postmates, Doordash, Uber, Instacart-Charlotte, NC April 2019 to Present
• Pick up passengers and drop off at destinations.
• Pick up customer's orders at designated stores in a timely manner. Processing Teller
GardaWorld-Charlotte, NC
August 2021 to March 2022
• Verify assigned work and inspect deposit bags for evidence of tampering.
• Performs deposit processing functions including reconciling any out-of-balance conditions.
• Maintains compliance with all company policies including state and federal regulations.
• Identifies Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reports same to Supervisor. •
• Meets or exceeds all established deposit processing productivity standards.
• Verifies cash settlements are accurate and transfers funds to appropriate vaults.
• Identifies and shares process improvement opportunities.
• Works independently without direct supervision or oversight. Delivery Driver
Papa John's-Concord, NC
January 2021 to June 2021
• Adhered to Department of Transportation (DOT) regulations
• Delivered orders to customers
• Provide great customer service
• Keep area clean and organized
• Maintained accurate inventory count
Food Prep/Line Server
LCG Associates-Charlotte, NC
September 2019 to March 2021
Food prep served guests and kept area clean.
Crew Member
Arby's-Columbia, SC
December 2018 to June 2019
Greeted Customers in a respectful manner. Part of my daily opening routine was to prep food, clean and stocked needed areas, organized shelves and properly organized advertisement for store. I also took customers orders.
Customer Service Representative
Teleperformance-Columbia, SC
October 2018 to November 2018
Greeted customers cordially and respectfully. Assisted with medication, provided information regarding member ID card. Answered any
insurance questions when prompted.
Cashier
AMF Bowling-Charlotte, NC
August 2017 to January 2018
Counted money in cash drawers at the beginning and end of every shift to ensure that the correct amount was accounted for and there was
adequate change for customers. Accepted cash, check, and bank cards for payment. Balanced cash drawer and receipts; documented discrepancies
service representative
Xero/Customer-Charlotte, NC
April 2016 to July 2016
Greeted customers cordially and respectfully. Spoke customers both in person and through telecommunications. Assisted with and resolved
issues regarding customers' sprint accounts, responding to any questions Cashier
Mc Donalds-Lumberton, NC
March 2013 to November 2015
Greeted customers respectfully and happily as well as accepted cash and bank cards for payment. I counted the drawers at the beginning and end of shifts and made sure there was enough change. I trained new cashiers
and assisted customers in locating specific items. I also took inventory of product
Cashier
Kohl's
August 2008 to January 2010
Greeted customers warmly and cordially every shift counted cash in drawers and made sure that there was adequate change in drawers. I
Accepted cash, checks and bank cards for payment. I trained new cashiers and assisted customers with locating items. Assisted in other areas of the store such as clean-up, shelf-stocking, and keeping merchandise properly displayed.
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Education
High school or equivalent in GED
Tarheel Challenge Academy - Salemburg, NC
June 2002 to December 2002
Skills
• Team player
• Problem solving
• Food Service
• Driving (10+ years)
• Delivery driver experience
• Basic math
• English
• Customer service
• Typing
• Computer Skills
• Cash Handling (10+ years)
• POS (10+ years)
• Cashiering (10+ years)
• Cash register
• POS
• Customer service
• Cash handling
• Serving
• Organizational skills
• Sales
• Communication skills
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Additional Information
Skills Leader
Organize
Team Player
Communication
Self Management
Problem Solving
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