Customer Service Representative
Resume:
Horse Cave, KY *****
************@*****.***
HOLLY HORATH
OBJECTIVE
To secure viable employment while aiding my employer as well as the individuals served.
SKILLS & ABILITIES
Microsoft Word Multi-line Phone experience
Customer Service experience Shorthand
Various Office machines Access
Typing 50 CWPM Power Point
Shorthand
EXPERIENCE
OLD HOME PLACE ADULT DAY CARE; MUNFORDVILLE, KY 270-***-****
December 2022 – Present Supervisor: Becky Groce
As a program aide, I assist with the care and supervision of the participants. This includes but
Is not limited to serving meals, cooking meals, assisting with activities, foot soaks, showers, and other toiletry needs.
** When the attendance within the day care began to decrease, I moved to attendant care. I currently assist one lady in the late afternoon for three -4 hours a day, Monday through Friday. Hours are flexible. **
TRANSAMERICA LIFE INSURANCE COMPANY CAMPBELLSVILLE, KY 270-***-**** AGENT
December 2021 – November 2023 Supervisor: Dallas Peyton
As an agent, I served current policy holders. Assisted clients with determination and
placement of appropriate coverages.
RESTLAWN MEMORIAL GARDENS, FRANKLIN, KY 270-***-**** FAMILY COUNSELOR
May 2017 – May 2020
As the Family Counselor/Administrative Assistant I assisted families with the purchase of plots, memorials, and arrangements at the time of internment.
BANKER’S LIFE BOWLING GREEN, KY AGENT
2015
As an agent, I served current policy holders. Assisted clients with determination and
placement of appropriate coverages.
AFNI, INC. BOWLING GREEN, KY 270-***-**** CUSTOMER SERVICE REPRESENTATIVE
April 2011 – July 2012 Supervisor: Krystal Smith
Assisted customers with issues with their cellular accounts, service issues, device issues and upgrades of accounts and equipment.
ECOMMERCE, INC. HOPKINSVILLE, KY 800-***-**** TECH SUPPORT/CUSTOMER SERVICE
April 2008 – October 2009 Supervisor: Lauren Shivers
As a customer service agent, assisted customers with issues with their website hosting accounts, such as performance and technical issues.
CEDARWOODS TOWNHOUSES HOA. PEMBROKE PINES, FL 954-***-**** SECRETARY
March 2007 – December 2007 Supervisor: Fred
Responsible for collection of association dues, monthly reconciliations, bank deposits, monthly newsletters, board meetings, and limited payroll activities. Support to maintenance and property managers.
HOPKINSVILE COMMUNITY COLLEGE HOPKINSVILLE, KY 270-***-**** PROFESSOR ASST.
January 2005 – May 2005 Supervisor: Joan Rogers
Work study position through Hopkinsville Community College. Assisted with clerical, organizational tasks as well as research and equipment maintenance for classroom usage.
PALM PETERBILT-GMC TRUCKS, INC. FT. LAUDERDALE, FL 800-***-**** SALES SECRETARY
November 1992 – July 1994 Supervisor: David Weiger
As sales secretary, I was responsible for inventory, ordering of units from Peterbilt/GMC factories and tracking of orders. Assisted with receivables, bid completions, transportation of units and liaison between various departments within the company as well as between customers and the company in the absence of sales manager.
EDUCATION
COOPER CITY HIGH SCHOOL COOPER CITY, FLORDA GRADUATED JUNE 1983
Obtained my high school diploma with and emphasis in business courses such as Typing, Business English, Shorthand, and Business Practices
HOPKINSVILLE COMMUNITY COLLEGE HOPKINSVILLE COMMUNITY COLLEGE
I am currently approximately six classes away from completing my Computer Networking degree. These courses can be completed online.
I currently hold my Life and Health License in Kentucky, Tennessee, and Florida.
LEADERSHIP & SUMMARY
I also served for a year in Area 22 Audubon as a Community Representative in 2008. I have also logged volunteer hours for the Area 22 Audubon in 2008 – 2009.
I am friendly, organized, an adaptive person, a people person, and a team player. I hope to be given the opportunity to show you the asset I can be to those I serve.
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