Front Desk Customer Experience
Resume:
Devin Stephens
Pensacola, FL *****
*****.*.**********@*****.***
Confident logistics, supply professional with 10 years of military experience and 16 years of excellent
customer experience, strong communication skills, leadership qualities and food safety. Highly self-
motivated individual capable of working under pressure, in a team setting, or alone.
Organized and detail-oriented to ensure management of equipment and inventory, shipment schedules,
and routes are met.
Work Experience
Manager
Tropical Smoothie-Destin, FL
August 2023 to August 2024
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate
level.
• Delegate daily functions of the café including prepping products, making food and smoothies, serving
customers, and completing daily and weekly cleaning duties.
• Coach Assistant Managers/Team Leaders and staff during each shift to ensure brand standards are
upheld.
• Ensure hospitality, quality control, and speed of service is priority.
Night Auditor/Front Desk Clerk
The Breakers Hotel and Resort-Destin, FL
April 2024 to June 2024
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with
company policies
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Maintained accurate records of room occupancy, rates, and reservations using hotel management
software
Housekeeping Supervisor
Dream team LLC-Destin, FL
January 2023 to April 2024
• Supervised a team of 30 housekeeping staff, ensuring cleanliness and orderliness in all guest rooms
and public areas
• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service
skills
• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational
needs while controlling labor costs
• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and
promptly addressed any issues or deficiencies
• Collaborated with other departments such as front desk and maintenance to coordinate guest requests,
repairs, and room readiness
Unit Supply Specialists
U.S.A. 188th Infantry BN-Fort Stewart, GA
February 2016 to February 2024
• Supervises and performs duties involving request, receipt, storage, issue, accountability and
preservation of individual, organizational, installation and expendable supplies and equipment.
Responsibilities include but were not limited to:
• Served as the Battalion Property Book Clerk and managed equipment, inventory, accountability for
400+ Soldiers.
• Responsible for 50-100 military vehicles for the property book battalion level.
• Operated, maintained, and conducted preventive maintenance check services (PMCS) for heavy military
equipment including LMTV, Humvee and generators.
• Posted, processed, and maintained supply records, requisitions, hand receipts, and property
accountability records using GCSS-Army.
• Scheduled and performed preventive and organizational maintenance on equipment and weapons.
• Conducted inventory audits with 100% accuracy following company procedures.
Delivery Door Dash Driver
Door Dash-Cleveland, OH
November 2021 to December 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery and any special instructions
• Adhered to all traffic laws and regulations while operating company vehicles
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
Warehouse, Sales, Fleet, Content Manager
SERVPRO - Restoration Personnel, Inc.-Fort Walton Beach, FL
December 2022 to April 2023
• Communicate clear expectations to restoration technicians & customers. While supervising their
activities.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants
and workers. Follow and oversee safe work practices and adherence to safety and risk management
guidelines at all times.
• Control labor and consumable usage on assigned projects. Manage assets by protecting and using
equipment and materials properly (via iPad.)
General Manager
Chipotle Mexican Grill-Schoolcraft, MI
June 2014 to June 2022
• Maintained and organized inventory within OSHA standards.
• Oversaw all aspects of restaurant operations, including staff management, customer service, and
financial performance
• Implemented cost-saving measures that resulted in a 68% reduction in operational expenses
• Led a team of 23 employees, providing training, guidance, and support to ensure high-quality service
delivery
Assistant Director
Pro Connections-Lakewood, OH
December 2017 to June 2020
• Responsible for a team of 25 sales representatives, providing guidance and support to achieve monthly
and quarterly sales targets
• Collaborated with marketing department to create promotional materials and door to door campaigns
targeting corporate clients, resulting in an increase of 87% in group bookings
• Implemented a customer relationship management (CRM) system to track leads, manage client
information, and streamline communication within the team via iPad.
Education
Certificate in Logistics
Challen Hall 92Y LYD - Fort Lee, VA
April 2016 to February 2024
Certificate in Warehouse Safety
Servpro University - Fort Walton Beach, FL
December 2022 to May 2023
Certificate in Restoration
Servpro University - Fort Walton Beach, FL
December 2022 to May 2023
Bachelor's degree in Criminal Justice
Western Michigan University - Detroit, MI
January 2014 to December 2014
Skills
• Accounting
• Quality control
• OSHA
• Organizational skills
• Team Management
• Supply chain management
• Mold Remediation
• Shipping and Receiving
• Project Management
• Driving
• Water Damage Restoration
• Restoration industry experience
• Communication skills
• Content management
• Sales
• Cleaning
• Payroll
• Logistics
• Door-to-door
• Supply chain
• Management
Contact this candidate