Customer Service Data Entry

Jazmyne Anderson

206-***-**** *****************@*****.***

Summary

Results-driven, open minded professional looking to obtain a position where I can contribute my outstanding Mortgage, Administrative & Customer Service skills to the success of an organization. Known for creating positive and nurturing relationships, I bring a strong work ethic and genuine commitment to helping not only myself but as well as my peers grow.

SKILLS & QUALIFICATIONS

MORTGAGE

DATA ENTRY

FILING

PAYROLL

CUSTOMER SERVICE

WIRES

GOVERNMENT INSURING

DOCUMENTATION/REPORTS

TRAINING

MICROSOFT WORD/EXCEL/OUTLOOK

EXPERIENCE

CENTRALIZED MORTGAGE SERVICES SPECIALIST & CONTACT CENTER CONSULTANT BECU SEPTEMBER 2020-JULY 2024

Review and audit mortgage loan applications. Review closing disclosures and issue PCCDs as needed as well as any cures that are owed back to members. BKI process for all loan applications. Communicate with escrow companies for any discrepancies between final closing disclosure and final settlement statements. Perform daily duties to create a positive experience for our members. Open and close deposit accounts and loans for new and existing members. Process loan payments. Account to account transfers. Process various monetary transactions and maintain account information.

SHIPPING COORDINATOR/GOVERNMENT INSURING/WIRES EVERGREEN HOME LOANS SEPTEMBER 2016-JUNE 2018/APRIL 2020-SEPTEMBER 2020

Audit and ship loans to investors as loans are closed, electronically or physically. Handle check request for loans that require additional payments. Request title policies and/or deed of trust from county auditor’s offices. Create shipping labels via FedEx for payments and final documents that need to be sent to investors. Scan file to storage. Maintain specific investor files for shipping requirements. Maintain Shipping Manual and keep it updated for future associates. Responsible for proactive communication with Post-Closing Lead with respect to all significant challenges or opportunities. Work in conjunction with the Post-Closer in insuring loans. Back-up and assist Purchasing Coordinator as needed. Effectively cross-trains at least one associate to fill in during extended absences and provides continuous training as responsibilities change. Review/Audit FHA, VA & USDA loans to ensure they meet guidelines to insure within allowable time frame. Work closely with underwriting department to obtain and resolve and missing items/issues on files. Send wire transfers (domestic and international) for internal and external customers from email and fax in a timely order. Support loan officers and funders request for wire history and payment verification. Completed end of day balancing for incoming and outgoing wire totals to make sure funds balance.

BILLING SPECIALIST AMERICAN FAST FREIGHT FEBRUARY 2019-JUNE 2020

Entry of all received freight bills into AI detail screen of the customized software system. Accurately enter proper freight destination and billing information for proper invoicing and delivery. Capture warehouse notations and correct any data entry information throughout multiple company programs. Apply appropriate rates, per the customer rate proposal. Work with pricing when rates are not established via email and ensure updates are made in rate database. Professionally interact with internal and external customers.

LEAD ADMINISTRATIVE ASSISTANT OPTI STAFFING GROUP SEPTEMBER 2013-JULY 2016

Answer and screen calls, greet candidates and clients as they come in and out of the office. Additionally, set up the conference rooms for in-house client visits. Extensive utilization of MS Office such as creating spreadsheet creation, database management, email, creating posters for projects and candidate tracking. Payroll, deposits, filing, data entry, new hire training, ordering of office supplies and budget management. Track recruiter’s stats, create invoices, update and create requisitions, billing and preparation of checks.

#1 Admin assistant in company for 100% ADP compliance

Recognized and awarded for most organized front desk in company

#1 Admin for most accurate documentation in the company

RECEPTIONIST/TEACHER ASSISTANT GREENACRES LEARNING CENTER JANUARY 2010-AUGUST 2013

Answered phones, greeted parents and guests, collected payments, billed out invoices, filed and partook in data entry. Also assisted teachers in and out of the classroom.

EDUCATION

MORTGAGE TRAINGS 2020-PRESENT

BAI MORTGAGE SERIES 2016 -2020

E-VERIFY CERTFICATION 2013

MEDICAL ASSISTANT CERTIFICATE 2009 EVEREST COLLEGE

·Certificates: Director’s Honor Roll, Honor Roll & Perfect Attendance

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