Accounts Receivable Special Education

JAY CASTILLO

PROFESSIONAL EXPERIENCE

THE CHILDREN CENTER FOR NEURODEVELOPMENTAL STUDIES

Teacher Assistant July 2023 - August 2024

Providing support services under the direct supervision of qualified Special Education Teachers. Assisting teachers in planning and preparing materials for activities. Implementing therapeutic programs under the direction of therapists. Implementing Positive Behavior Support Plans with a Behavior Specialist. Assisting students with meals, personal care issues, hygiene, social interactions, and behaviors. This role is also known as an instructional assistant, teacher’s aide or behavioral tech.

AZP MULTIFAMILY October 2022- August 2024

Accounts Receivable Specialist

Monitor and review B2B customer accounts for overdue balances and follow-up via telephone, email, and other measures for timely resolution of collection matters.

Create and establish trust by building a personal and professional relationship with every customer through written and verbal communication.

Provide accurate, complete, and specific data to ensure the customer has everything necessary to resolve issues quickly and pay within terms.

Highly efficient at navigating challenging conversations with Customers regarding AR and escalating to leadership when necessary.

Provide support to customers (both internal and external) to effectively resolve any collection issues such as discrepancies, disputes, short payments and returns.

BARNET DULANEY PERKINS, ACQUIRED BY AMERICAN VISION PARTNERS September 2018 – November 2021

Revenue Cycle Specialist

Filed Government Medicaid Vision claims electronically through NextGen system.

Followed up on unpaid medical claims with Medicaid insurances in accordance with established federal and state regulations.

Responsible for outbound calls to insurances on any denials to ensure timely filing on corrected claims.

Updated HCFA 1500 claim form.

Billed out insurance.

Answered incoming questions regarding patient balances, their bill, refunds and other administration questions.

Ensured daily incoming mail was sorted and payment post to patients’ account.

Assisted as Patient Associate Front Desk; checked in patients for their eye exams, collected ID Insurance cards, answered incoming phones, retrieved voicemail messages and returned calls to scheduling for Lasik or Cataract surgery.

OPEN WORKS May 2018 – August 2018

Collections Specialist (contract)

Collected on commercial accounts 30-90 days delinquent including Regular Janitorial Service and Supplies.

Maintained complete ownership of Western and Eastern Regions Portfolio.

Negotiated payment options and scheduled with customers.

Processed payments by phone and emailed necessary documents to Accounts Payable staff.

Responsible for daily communication with customers, Regional Director and District Managers.

SIMON MED IMAGING March 2015 – April 2018

Benefits Specialist

Obtained benefits for patients prior to their exams utilizing insurance portal or calling direct into the Benefits line.

Obtained benefits on specific facilities inbound and outbound calls.

Processed claims frontend and backend of billing from denials claims to collecting co pays.

Utilized EOB's, CPT codes, ICD-10 codes to patient contact to payer contact Medicare and Medicaid, Tricare and commercial insurances, primary, secondary and Tertiary coverage.

VARIOUS CONTRACT ASSIGNMENTS August 2014 – February 2015

Collections Specialist (contract)

Managed a collection portfolio of 300+ rental properties.

Negotiated payment scheduling.

Reconciled accounts and determined late fees monies owed.

Managed calls from tenants with various questions.

WASTE MANAGEMENT November 2004 – October 2013

Accounts Receivable Specialist

Researched account activity and resolved past due accounts through extensive contact with customers.

Worked independently to review/strategically prioritize portfolios to identify and address areas of concern causing past due.

Ensured timely identification of billing/contract discrepancies, such as disputed purchase orders, rates, fees, misapplied cash and a wide variety of disputes that crossed areas.

Assisted in the training of new hires.

Utilized skip tracing techniques to locate customers.

Achievements:

Top Performer: Collected over $6M for one department.

SKILLS

NextGen, AS400, Excel (spreadsheets)

Contact this candidate